8 hours ago Using a Patient Portal to Communicate Laboratory Test Results in Community Practices Caitlin Colling , Lynn A. Volk , Chelsea A. Jenter , Marti Dembowitz , David W. Bates , Steven R. Simon . In AMIA 2012, American Medical Informatics Association Annual Symposium, Chicago, Illinois, USA, November 3-7, 2012 . >> Go To The Portal
Using a Patient Portal to Communicate Laboratory Test Results in Community Practices Caitlin Colling , Lynn A. Volk , Chelsea A. Jenter , Marti Dembowitz , David W. Bates , Steven R. Simon . In AMIA 2012, American Medical Informatics Association Annual Symposium, Chicago, Illinois, USA, November 3-7, 2012 .
Feb 07, 2018 · When lab results are published to the patient portal, patients receive an e-mail message telling them to check the portal. Providers attach a message explaining the lab results and addressing anticipated questions, such as “Your test results are normal” or “Your cholesterol is high, please make an appointment within the next 30 days to discuss.”
Nov 30, 2020 · In the case of a COVID-19 test, it may be helpful for patient portals to generate easy-to-understand language to signal a positive or negative result. A message reading, “COVID-19 positive” or “COVID-19 negative” and then allowing patients the option to dig through results in more detail if desired may be fruitful.
Background: Communicating laboratory test results online has several advantages for patients, such as improving clinical efficiency and accessibility, thereby helping patients to take an active role in managing their health. Objective: This study aimed to investigate the experiences and self-efficacy of patients using an online patient portal that communicates laboratory test results.
Although many healthcare organizations have offered patient portal access for some time, it hasn’t been until the COVID-19 pandemic that the technology has seen broad consumer utility.
Data shows that patients like seeing their lab results, regardless of the outcome, via the patient portal or through an email message. According to a 2017 study published in the American Journal of Managed Care, 77 percent of patients want to see their lab results online via the patient portal.
Of course, a patient viewing her COVID-19 lab test results via the patient portal may still pick up the telephone. As noted above, she may not understand her result, or might want to follow-up about next steps even if she has tested negative.
With the advent of electronic health records (EHR), communication of results can be faster and more reliable. However, building a quality EHR system takes work, and systems still have to contend with nontechnical problems such as: 1 User behaviors 2 Usage practices 3 Policies and procedures related to communication and follow-up 4 Training issues 5 Organizational practices 6 Workflow-related issues
With the advent of electronic health records (EHR), communication of results can be faster and more reliable. However, building a quality EHR system takes work, and systems still have to contend with nontechnical problems such as:
Dan Scungio, MT (ASCP), SLS, laboratory safety officer for multihospital system Sentara Healthcare in Virginia, and otherwise known as “Dan, the Lab Safety Man,” shares his thoughts on Quick Safety 52.