patient perception on patient portal survey

Patients with an activated outpatient portal account reported higher patient satisfaction in 2 dimensions of the CG-CAHPS survey (communication with their doctor and care coordination), and patients with an activated inpatient portal account reported higher patient satisfaction in 3 dimensions of the HCAHPS survey (communication with their nurse, care transition, and discharge), compared with patients without respective portal accounts.

Full Answer

Is a patient portal a feasible method for the research participant perception survey?

Aim: To assess patients' perceptions and proposed provision of a patient portal in endocrinology outpatients. Methods: Patients (n=75) attending three endocrinology outpatient clinics were eligible to participate. After discussion at clinic, invited patients were contacted via e-mail to complete a confidential and anonymised online survey.

What is the best way to deliver a research participant perception survey?

Introduction: The patient portal may be an effective method for administering surveys regarding participant research experiences but has not been systematically studied. Methods: We evaluated 4 methods of delivering a research participant perception survey: mailing, phone, email, and patient portal. Participants of research studies were identified (n=4013) and 800 were …

Is the patient portal the best way to reach research participants?

The patient portal may be an effective method for administering surveys regarding participant research experiences but has not been systematically studied. Methods We evaluated 4 methods of delivering a research participant perception survey: mailing, phone, email, and patient portal.

How do you measure patient satisfaction in a hospital?

Each of the 3 patient perceptions had significant positive influence on all 3 dimensions of patient satisfaction: care team interaction, atmosphere, and instruction effectiveness. Specifically, our model explained 31.8% of the care team interaction, 40.6% of the atmosphere, and 39.1% of the instruction effectiveness.

How can the patient portal affect patient satisfaction?

Our model shows that patient portal use can influence patient satisfaction through the mediating effects of gratification, health self-awareness, and health perception. ... Therefore, by promoting effective patient portal use and fostering patient perceptions, health care organizations can improve patient satisfaction.

What is the advantage of a patient portal for the patient?

The Benefits of a Patient Portal You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting.Aug 13, 2020

Does a patient portal satisfy meaningful use?

Satisfaction with patient portal Respondents generally reported satisfaction with the functioning of the portal (Appendix Figure 1). More than 96% of survey respondents were either very satisfied (66.5%) or satisfied (30.0%) with the patient portal overall (3% were dissatisfied and 1.5% were very dissatisfied).Feb 21, 2014

How do patient portals improve patient engagement?

Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

What is the purpose of a patient portal?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits.Sep 29, 2017

Do patient portals improve outcomes?

Patient portal interventions lead to improvements in a wide range of psychobehavioral outcomes, such as health knowledge, self-efficacy, decision making, medication adherence, and preventive service use.

How do patient portals affect nursing?

Conclusions: While the evidence is currently immature, patient portals have demonstrated benefit by enabling the discovery of medical errors, improving adherence to medications, and providing patient-provider communication, etc. High-quality studies are needed to fully understand, improve, and evaluate their impact.Apr 11, 2019

What is the nurse's role in implementation of patient portals in healthcare?

Nurses see the portal as an additional service for patients, because it offers them the possibility for asking questions at any time and place suitable for the patient. Some nurses experience an increase in work load, because patients ask more non-urgent questions that otherwise would not be asked.Jun 15, 2012

Why do some patients fail to participate in the use of the patient portal?

The reason why most patients do not want to use their patient portal is because they see no value in it, they are just not interested. The portals do not properly incentivize the patient either intellectually (providing enough data to prove useful) or financially.

Do patients like patient portals?

Eight studies reported that patients or their caregivers want more portal education, training, or support. Two studies found that their participants want human connection as they learn about the portal and how to use it, as well as when they encounter issues.Jan 25, 2021

How can patient compliance with portal registration be increased?

Hang posters in the office that promote the portal and include a QR code at the bottom, so patients can quickly navigate to the portal on their smartphones. Place printed portal instructions in your waiting room for patients to browse, which can prompt them to register while waiting.

What safeguards are included in patient portals?

Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.

Abstract

The patient portal may be an effective method for administering surveys regarding participant research experiences but has not been systematically studied.

Keywords

This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike licence ( http://creativecommons.org/licenses/by-nc-sa/4.0/ ), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the same Creative Commons licence is included and the original work is properly cited.

Introduction

Research participants’ perceptions of their experiences during a research study can be used to design and test processes to improve their experiences, and possibly improve study recruitment, retention, and research integrity as well.

Materials and Methods

Our survey combined the validated Research Participants Perception Survey—Ultrashort Version [#N#Reference Kost and Correa de Rosa#N#7] with 6 additional questions drawn from the validated longer version of the survey [#N#Reference Kost#N#1] (online Supplementary Material).

Results

The sample of 4013 patient records was 68.9% white, 20.9% black, and 10.2% other or missing ( Table 1 ). A large portion of the sample (41.5%) was age 65 years or older indicative of the geriatrics research portfolio at this institution.

Discussion

The modified Ultrashort Research Participant Perception Survey was successfully implemented in an academic medical center using several different methods of delivery, with an overall response rate of 27.1%.

Acknowledgments

The authors acknowledge the REDCap team, and statistical and editorial assistance provided through the Wake Forest Clinical and Translational Science Institute.

Abstract

Background: Older adults are increasingly accessing information and communicating using patient-facing portals available through their providers’ electronic health record (EHR). Most theories of technology acceptance and use suggest that patients’ overall satisfaction with care should be independent of their chosen level of portal engagement.

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Dive into the research topics of 'Patient portal use, perceptions of electronic health record value, and self-rated primary care quality among older adults: Cross-sectional survey'. Together they form a unique fingerprint.

Cite this

Cross, D. A., Levin, Z., & Raj, M. (2021). Patient portal use, perceptions of electronic health record value, and self-rated primary care quality among older adults: Cross-sectional survey. Journal of Medical Internet Research, 23 (5), [e22549]. https://doi.org/10.2196/22549

Background

As a majority of U.S. adults now have access to the Internet, patient demand for online access to their physicians has steadily increased. While electronic communication may improve the patient-physician interaction, adoption has been slow due to issues regarding security, physician workload, and appropriate use by patients.

Methods

In December 2003, a random sample of 2000 patients from 9 primary care clinics who held a PG account for 6 months or more were mailed a paper-based survey. Survey responses were analyzed to assess satisfaction with the application and determine common message content and perceptions regarding the impact on communication.

Results

Twenty-three percent of patients returned a completed survey. Of those that used PG, 70% reported their overall satisfaction as good or better, 43% reported PG saved them time, and 47% felt PG helped to better coordinate their care.

Conclusion

Overall, patients are satisfied with the Web-based patient portal and practice responses to their messages. Administrative features were most highly valued, although the clinical content to date is limited.

What is patient satisfaction survey?

What is a Patient Satisfaction Survey? A patient satisfaction survey is a set of questions used to collect feedback from patients to measure their satisfaction with the quality and care of the healthcare service provider. The patient satisfaction survey questionnaire helps adjudge basic metrics across patient care that aid medical institutions in ...

What is feedback in healthcare?

Feedback on the quality of care provided by medical professionals as part of a survey or questionnaire that a patient answers is considered a quality assessment and improvement activity and is part of the health care operations.

Is Medicare a personal choice?

Being covered under Medicare and Medicaid is not a personal choice but a federal mandate. Hence if the patients are asked insensitive questions about their coverage and billed incorrectly, this drives patients away. Conducting a healthcare well-being survey helps streamline services for the aged and underprivileged.