methodist patient satisfaction report

In addition, Methodist Le Bonheur Healthcare was the only area health system to earn all 4 and 5 stars out of 5 on Medicare’s patient experience report.

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What is patient resources at Houston Methodist?

At Houston Methodist, we pride ourselves in providing comprehensive care to our patients. Patient Resources highlights the many types of support available, from practical forms and guides to spiritual care.

What is the Methodist my care app?

With the Methodist My Care app, you can get all the benefits of the patient portal through a convenient app on your phone or tablet. What is Methodist My Care? Methodist My Care is a secure online tool for patients of Methodist Health System.

How do I access the Methodist my care patient portal?

With the Methodist My Care app, you can access the patient portal through a convenient app on your phone or tablet. . You must enroll in a patient portal account before accessing your records through the app.

Does Houston Methodist care everywhere take insurance?

We make it as easy as possible to find out if we take your insurance and how to pay your bills. Houston Methodist Care Everywhere is a secure electronic means for your doctors to manage and coordinate your health care.

Contact Us | Houston Methodist

Houston Methodist welcomes your feedback (compliments, complaints, comments, issues) on these topics using this form: a bill, a recent hospital stay, website and general questions.

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For Employees | Houston Methodist

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Employee Portal | Methodist Health System

What is patient experience survey?

The patient experience survey provides you an opportunity to share thoughts and concerns about the care, services and respect you received during your stay in the hospital. Your responses on the survey help us identify ways of improving our practice.

Why do we use patient experience?

We use a measure called “Patient Experience” to understand how patients and families rate the hospital based on their most recent visit. This measure helps us identify specific issues and areas for improvement.

What is Houston Methodist?

Houston Methodist takes a system-wide approach to quality improvement and patient safety activities. Our systems, processes and health outcomes are continuously measured, assessed, and improved.

What is HCAHPS survey?

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national, standardized survey of hospital patients. HCAHPS (pronounced "H-caps") was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience. The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals and of individual hospitals to state and national benchmarks, on ten important measures of patients’ perspectives of care.

Is Houston Methodist a UHC?

As part of the University Health Consortium (UHC), Houston Methodist is able to use comparative data from other participating UHC members to benchmark our progress in patient satisfaction. UHC is an alliance of 107 academic medical centers and 234 of their affiliated hospitals, representing approximately 90 percent of the nation's nonprofit academic medical centers.

Quality of Care - Mortality Rate

How well does Methodist Hospital save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.

Infectious Disease at Methodist Hospital

Drug resistant bacteria are becoming the largest health facing the United States.

Emergency Room Wait Time Ratings

Serious cases where patients are admitted have 2 hour and 57 minutes to be admitted, then an additional 1 hour and 46 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

How does Methodist Healthcare monitor hand hygiene?

All campuses verify hand hygiene compliance using indirect methods and direct observation. We monitor the consumption of alcohol-based hand sanitizer and soap at the unit and facility level. Trained “secret shoppers” act as direct observers to identify staff who practice hand hygiene, and if correct technique was performed. When staff are non-compliant, ‘just in time’ coaches provide real-time feedback on missed opportunities and seek to understand causes of failure.

How long does it take for a Methodist to monitor sepsis bundle?

Methodist Healthcare monitors and measures Sepsis Bundle compliance within 3 hours of presentation to a facility Emergency Department and reports Sepsis Bundle compliance at 70% for 2018 and currently 71.4% through May 2019.

How to measure quality of care?

Quality can be measured in various ways, including: 1 Outcomes achieved such as mortality rates and surgical infections 2 Compliance with evidence-based processes known to enhance care 3 Volume of patients with complex diagnoses and procedures successfully treated 4 The safety record of each facility

Does Methodist Healthcare report C diff?

Methodist Healthcare is required to regularly report its C. diff rate to NHSN (National Healthcare Safety Network) a healthcare-associated infection tracking system associated with the CDC. As with other healthcare-associated infections, rates are available to the public.

Who published the editorial on hypertension?

Understand how new healthcare policies direct hypertension treatment and outcomes in an editorial published in Circulation by Robert A. Phillips, MD. Learn more.

What is MITIESM in Houston?

MITIESM is a comprehensive, state-of-the-art virtual hospital at Houston Methodist for health care professionals to develop and acquire new clinical skills. Learn More.

What is Methodist My Care?

Methodist My Care is a secure online tool for patients of Methodist Health System. It’s a convenient way for you and your family to access your health information through our patient portal and communicate with many of your care providers. Methodist My Care is available via desktop computer, mobile device or the Methodist My Care mobile app.

How does Methodist My Care work?

Methodist My Care can help you manage your health by bringing your electronic medical records and other resources to your fingertips. The secure online portal is available via desktop computer, mobile device or the Methodist My Care app. It allows you to:

Who can I enroll on Methodist My Care?

Patients 18 and older can enroll. As an adult, you can enroll yourself and any of your children who are 17 or younger.

Is communication through the patient portal intended to replace telephone contact with my care provider’s office?

No. You are welcome and encouraged to call your care provider’s office. The portal is simply another option for you to use for routine matters that do not require an immediate reply.

What is the turnaround time for replies to messages sent through the patient portal?

We will make every effort to respond to your request within 24 hours. Messages received after business hours, on holidays or during weekends will be reviewed the next business day.

Can I make appointments with and send messages to any Methodist Health System care provider through the patient portal?

Clinic and hospital staff can confirm if you can make an appointment or send a message to a particular provider. When scheduling appointments through the patient portal, available providers’ names will display on a drop-down menu. When sending messages, available providers’ names will display in a search field.