merecy doctor patient login

How do I contact mymercy customer service?

Click here to be re-directed to the correct patient portal or contact customer service for assistance at 888-98-MERCY (888-986-3729). New To MyMercy? MyMercy allows Mercy patients to request an appointment, begin an e-visit, view lab results, pay a bill and much more.

What is the MyChart patient portal?

With the Trinity Health MyChart patient portal, staying connected to your health has never been easier. Our online portal offers you a simple way to manage your health care. MyChart is secure and available 24/7 from your phone, tablet or computer.

How do I send a hospital form to MercyOne?

Hospital form: Fax to: 515-633-3851, or mail: Attn: Medical Records, MercyOne Des Moines Medical Center, 1111 6th Avenue, Des Moines, IA 50314 Please note -- include the patient’s signature and date of signature, located at the bottom of the form.

How do I access the patient portal after I visit?

The patient portal invitation you receive after visiting one of our facilities will never expire. Once you sign up, the portal will be available to you 24/7. You can also use another application to access your health information, if you prefer. To do so, you will need to first set up a portal account with My OneCare.

Give Friends and Family Access

Take care of your children and other family members all from one account.

Link Health Accounts from Other Health Systems

Combine all your health records into one from other healthcare organizations.

Connecting the portal with other apps

Dignity Health is committed to providing the tools you need to better manage your health. If you’re enrolled in our the portal, you’ll soon have the ability to connect select health management apps to your personal health information. To learn more, click here .

What is the patient portal?

The patient portal is a website that allows you a convenient and secure way to view portions of your medical records and in some locations communicate with participating provider’s health care team. Within your portal, you will be able to do the following:

How can I create an account?

At your next visit, tell the staff you would like to have a portal. The staff will request your email address, and may have you complete a consent form. You will receive an invitation with a link to enroll. Just click on the link and follow the instructions to complete your enrollment.

Can I create an account for a family member who has a Dignity Health doctor?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a portal with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age.

Who has access to my account?

Some of the information in your portal is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy.

How can I request assistance or obtain a new email invitation if my email invitation expires or is lost?

The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records.

Who do I contact for help?

Questions regarding specific medical records should be directed to your facility’s Health Information Management (HIM) department. General clinical questions should be directed to your primary care provider’s office. Technical assistance is available 24 hours a day, seven days a week, (877) 621-8014.

My OneCare

MercyOne My OneCare is an online electronic health record and patient web site. Log in below and get started.

Clinic Patient Portal

LOGIN HERE -- My OneCare is a free, secure electronic tool that gives you access to your hospital or clinic records at any time.

Hospital Patient Portal

LOGIN HERE -- My OneCare is a free, secure electronic tool that gives you access to your hospital or clinic records at any time.

Cancer Patient Portal

LOGIN HERE -- My CancerCare is a free, secure electronic tool that gives you access to your cancer care records at any time.

Request Copy of Medical Records

MercyOne Des Moines Medical Center, Attn: Medical Records/ROI, 1111 6th Avenue, Des Moines, IA 50314

Manage Your Health with the MyChart Patient Portal

With the Trinity Health MyChart patient portal, staying connected to your health has never been easier. Our online portal offers you a simple way to manage your health care. MyChart is secure and available 24/7 from your phone, tablet or computer.

Log In to MyChart

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MyChart allows you to

Schedule an appointment yourself or request to be contacted. View details about future appointments, including instructions and driving directions, or cancel appointments you no longer need.

About Trinity Health

Your health provider is a part of Trinity Health, a mission-based health system with 92 hospitals across the nation, which includes eight hospitals, 16 health centers and more than 3,600 physicians in Michigan.

Questions?

If you have questions about MyChart, your health information or how to access your previous portal, please visit our Frequently Asked Questions page.