mercy iowa city iowa patient portal

What is the purpose of the Mercy Hospital portal?

It provides personal health information about recent services you received at Mercy Hospital. Information for a specific visit to the hospital will be available 24 hours after discharge. It will be updated after two weeks.

How do I Reset my Password for the hospital patient portal?

For technical support or to reset your password (only for the hospital patient portal), call our Support Center at 1-877-448-1770. Please do not call your primary care physician.

Can I access the patient portal at my doctor’s office?

A: The portal at your doctor’s office is completely separate from Mercy Hospital’s portal. You will need to sign up for both systems in order to see information from the hospital and your doctor’s office. Q: Can I access my minor child’s information through the patient portal? A: No, accounts are not available for anyone under the age of 18 years.

How long does it take to get information from Mercy Hospital?

It provides personal health information about recent services you received at Mercy Hospital. Information for a specific visit to the hospital will be available 24 hours after discharge. It will be updated after two weeks. Test results may take up to 7 days. No information is available in the portal for services provided before April 1, 2014.

What is NextGen Patient Portal?

The NextGen Patient Portal allows you to connect with your doctor or primary care provider at a time that works best for you. Request an appointment, communicate with your doctor’s office and get health information online.

Do you call the hospital patient portal?

Do not call the Support Center number for the hospital patient portal. If you are experiencing a medical emergency, please call 911 and do not use online messaging.

Is my health record secure?

My Health Record gives you easy, online access, 24 hours a day, to portions of your hospital medical records and test results. My Health Record is free to use, simple to sign-up for and is completely secure. Only you and your care team at the hospital will have access to your private health information.