mcv hospital patient portal

What is the new patient portal at VCU?

The advanced technology of MyChart allows access to health information from all VCU Health hospitals and clinics, including VCU Health MCV Campus, VCU Massey Cancer Center, Children’s Hospital of Richmond at VCU and Community Memorial Hospital - so you don’t have to switch between patient accounts.

Can I still use my VCU Health view-only access?

Send a secure message to your doctor. After you’ve logged into My VCU Health Patient portal, go to the left side navigation and click ‘Send a Message.’. On the ‘New Message’ screen, follow these steps: Select the person who is sending the message from the ‘This message is sent on behalf of’ drop down menu. Select the recipient of ...

What is the VCU Health MyChart app?

This Patient Portal is provided to you by your healthcare provider as a convenient means of communication. The Patient Portal is stored on a secure server and communications with the server are encrypted. However, be aware that no encryption method …

How do I combine my medical bills from VCU Health?

Request Patient Medical Records Online You can use VCU Health MyChart patient portal, our secure, online portal for your health information. Your health information is available to view, download, transmit, and print documents. Once logged in, click on "Messaging" at the top bar and then click "Request Records."

Clear billing statements and online payment options

We've partnered with Patientco to provide you with simple, convenient methods to pay and manage your health care expenses. Patientco features straightforward billing statements with easy-to-follow summaries and online payment options. All of this will make it easier for you to track, manage and pay your health care expenses.

Your billing statements

You may receive two billing statements for services received at VCU Health:

COVID-19 Updates

Your COVID-19-related appointment, whether in person, virtual or a diagnostic COVID-19 test, will be covered by insurance. For visit unrelated to COVID-19, you may be responsible for a copay, coinsurance or deductible. Your out-of-pocket cost depends on your insurance plan. Please check with your insurance provider for details.

Zero Interest Patient Financing

The ClearBalance® program is a patient-friendly payment option to help you pay your cost of service with VCU Health. The program is a zero-interest revolving credit account* with flexible payment terms. Use the ClearBalance program to manage your out-of-pocket expenses, including deductibles and insurance copayments.

Financial Assistance

We also provide financial assistance to our patients. If you would like to explore assistance options, please visit our financial assistance page for more information.

Questions about your bill?

We’ve streamlined and combined our resources to provide you with one central contact for all your billing questions. Call (804) 523-7001 or 1-844-370-5323 (toll-free) to speak to one of our customer service representatives about your VCU Medical Center or MCV Physicians bill, make payment options or arrangements.

What can you read in a hospital?

You can also read about a wide range of useful topics, such as hospital meals, television and telephone service, and visiting hours. Visitors and patients both can also learn about visiting hours, travel directions, nearby parking facilities, guest accommodations, and more.

Is marijuana legal in Virginia?

While it is now legal in Virginia for people 21 and older to have small amounts of marijuana for personal use, marijuana remains an illegal substance under federal law. Since our health system follows federal guidelines pertaining to marijuana, many of our VCU Health policies remain the same.