mcnt irving patient portal

How many phone calls does MCNT receive a month?

Is the Patient Portal difficult?

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How many phone calls does MCNT receive a month?

An analysis of MCNT’s business operations revealed that staff was spending a majority of their time responding to more than 80,000-100,000 incoming patient phone calls each month. The result was an inefficient and unsatisfactory patient communication strategy.

Is the Patient Portal difficult?

While the transition to the Patient Portal wasn’t difficult, “it’s always challenging to change the way you communicate,” says Yerrid. Initially, getting physicians and patients alike to embrace the new communication technology centered on the ability to send and retrieve lab results in a timely manner.

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How many phone calls does MCNT receive a month?

An analysis of MCNT’s business operations revealed that staff was spending a majority of their time responding to more than 80,000-100,000 incoming patient phone calls each month. The result was an inefficient and unsatisfactory patient communication strategy.

Is the Patient Portal difficult?

While the transition to the Patient Portal wasn’t difficult, “it’s always challenging to change the way you communicate,” says Yerrid. Initially, getting physicians and patients alike to embrace the new communication technology centered on the ability to send and retrieve lab results in a timely manner.