masshealth patient portal

What is the MassHealth provider online service center?

Ready to register for a Virtual Gateway account and see your benefit information in My Account Page (MAP)? Just follow the steps below and we will get you set up and ready to go. Remember, to use My Account Page you must be a Massachusetts resident who is 1) currently receiving health assistance benefits and who is 2) the head of household (the person who signed the …

How do I log in to the MassHealth virtual gateway?

Massachusetts General Hospital's patient portals are online resources that help patients manage their condition or obtain a second opinion as well as arrange a virtual visit with their doctor or renew a prescription.

What information do I need to start using my MassHealth account?

On the Check Member Eligibility panel, select the provider from the drop-down list. Enter either the member's: 12-digit Member ID. SSN. Other Agency ID (DCF and DYS) First name, last name, DOB and gender. In the From Date of Service and To Date of Service fields, enter the date range for the search. Click Submit.

What is the phone number for MassHealth customer service?

Use these services to enroll as a MassHealth provider, manage your profile information, and submit and retrieve transactions. Enter data directly and modify individual transactions (ie. claims submission, eligibility verification, MMQ, Prior Authorization, Pre-Admission Screening, Referrals, and EHR Incentive Program).

Is Mass Health Connector the same as MassHealth?

MassHealth and the Massachusetts Health Connector use the same streamlined application to determine if you qualify for MassHealth, the Health Safety Net, Children's Medical Security Plan, ConnectorCare plans, or Advance Premium Tax Credits.

What's my MassHealth ID number?

Call the MassHealth Customer Service Center to request a new card. If you don't have your MassHealth ID number, we'll either need your social security number or your name and date of birth to find you in our system.

How do I access my MassHealth account?

If you are a MassHealth, Commonwealth Care, or Health Safety Net member or applicant you can get the same information by phone at (888) 665-9993. When you call this number, select a language and then press Option 1. You will be led through a series of easy menus to access your information.

Can I check my MassHealth status online?

If you want to see information about your health assistance benefits online, use My Account Page. My Account Page can help you manage your MassHealth, Commonwealth Care, Health Safety Net, Children's Medical Security Plan and Healthy Start benefits.

How do I get my 1095 B form from MassHealth?

If you would like to request a Form 1095-B, you may visit our self-service site at www.masshealthtaxform.com. You can also contact the MassHealth Customer Service Center at (866) 682-6745; TTY: (800) 497-4648. You will need your MassHealth member ID, last name, and date of birth to request your Form 1095-B.

Does MassHealth expire?

Renewing your plan will usually happen one year from your sign up date. MassHealth will mail you a letter with your renewal date and instructions before your coverage expires. Make sure that you keep your mailing address up to date for BMC HealthNet Plan and MassHealth so that you do not miss this notice.

How do I change my primary care physician on MassHealth?

If you wish to make enrollment changes for other individuals in your household, you will need to complete a form for each MassHealth member. Good news! Starting April 8, 2021, the MassHealth Customer Service phone number (800-841-2900) will have a new call menu with more self-service options.

Is MassHealth free?

Medicaid provides free or low-cost health coverage to eligible needy persons.

What is the MassHealth fax number?

617-988-8974If you have any questions about the information in this bulletin, please contact the MassHealth Customer Service Center at 1-800-841-2900, e-mail your inquiry to providersupport@mahealth.net, or fax your inquiry to 617-988-8974.

How do I know if my unemployment claim was approved in Massachusetts?

For checking individual claim statusLogin to the POSC.Open Manage Claims and Payments.Click Inquire Claims Status to open the Search for Claims panel.Select Provider ID from the drop-down list.Enter either: ... Click Search.Users can press the "print" button on their browser to print a copy of the claim status.

How long does it take to get approved for MassHealth?

MassHealth usually responds with their decision within 2-3 weeks.

Can I get MassHealth if I am employed?

You may be eligible for MassHealth whether or not you work, and even if you have health insurance.

Notices & Alerts

Need help from MassHealth Customer Service? Skip the trip and visit the online customer service center.

Information for MassHealth Applicants

Find information about applying for MassHealth, the Health Safety Net, and the Children's Medical Security Plan.

Coronavirus Disease (COVID-19) and MassHealth

Find resources and information related to the coronavirus for MassHealth applicants, members, and providers.

Information for MassHealth Members

MassHealth may provide health and dental coverage for individuals, families, and people with disabilities. Click on a MassHealth type to learn more about applying, enrolling, and other services.

MassHealth Health Plans

MassHealth members have access to a range of health care services, resources, and benefits. Learn what health plan options are available or find a provider or hospital here.

MassHealth Initiatives

Learn about MassHealth’s ongoing efforts to transform the delivery of health care in Massachusetts, as well as the many programs and initiatives designed to improve access to high quality care.

MassHealth Provider Information

Information for health care providers about becoming a MassHealth provider and access to online services for existing MassHealth providers.

Register for a new Virtual Gateway account

You will need to register for a Virtual Gateway account to use My Account Page. Easy-to-use instructions are right on the screen as you register. The best part is that you only need to register once! After that, simply log in any time you wish to use My Account Page.

Log in and go to My Account Page

Once you complete the registration process and have your Virtual Gateway username and password, you can go to My Account Page at any time using the following steps:

Use My Account Page (MAP) to see information

Members who are the head of household (the person who signed the application for benefits) can use the Virtual Gateway's My Account Page (MAP) to view their case status online.

Get help with My Account Page (MAP) or the information in MAP

All of the pages in MAP contain phone numbers for you to call if, for example, you have any questions about registering for a Virtual Gateway account, accessing or moving around in MAP, or the information you see in MAP.

WARNING

This system may contain Government information, which is restricted to authorized users ONLY. Unauthorized or improper use of this system may result in civil and criminal penalties. Your use of the system is subject to monitoring to detect potential fraudulent and abusive behavior.

Welcome to the Massachusetts Health Connector

The Massachusetts Health Connector is the state's Marketplace for health and dental insurance. Before your get started, be sure to check the Help Center for information, guides, and where to find free, in-person help near you. Click “Get Assistance” or go to MAhealthconnector.org/Help-Center

Preview Health and Dental Plans and Prices

Before you apply for coverage, you can see health and dental plans and prices available in your area. The premiums (costs of plans) you see do not include Advance Premium Tax Credits or other savings. You will need to fill out an application to see if you qualify for help paying for costs.