Jan 22, 2019 · admin. 05-18-2015. If your doctor’s office allows medication refills from the Patient Portal, you can also do it with the healow app! 1. In your Meds Cabinet, click the “+” icon in the top-right corner. Two options display: Add New Medication or Request Refill. 2. Select Request Refill. 3. What is patient portal and how can it help?.