SIGN UP NOW. COVID Test Scheduling (Non-MyChart Patients) COVID TEST SCHEDULING (NON-MYCHART PATIENTS) Are you a parent or guardian? Request access to a minor's record . If you are a parent calling to obtain a copy of your child's COVID-19 result, please call (315) 464-7813 or (315) 464-7832. You can also send an email to releases@upstate.edu..