Please refer to the Patient Portal Online Help and FAQ Page. Providing affordable, high-quality, and comprehensive health care services to East Hawai'i residents for over 35 years. 450 Kilauea Ave., Suite 105 Hilo Hi 96720 media@bayclinic.org Call Center: (808) 333-3600 Locations Hilo Family Health Center Hilo Pediatrics COVID Clinic.