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How do I set up my personal Brigham patient Gateway account?

Setting up your personal Mass General Brigham Patient Gateway account is simple. A request form asks you to provide basic information: your name, gender, birth date, telephone number, email address, home address, and your Brigham and Women’s Faulkner Hospital health care provider (s).

What is Mass General Brigham patient gateway?

Mass General Brigham Patient Gateway is our online patient portal – your secure online connection to your physicians and other health care providers. It is a fast and convenient tool that allows you to: ...and more! Setting up your personal Mass General Brigham Patient Gateway account is simple.

Who do I contact for technical questions about patient gateway?

For technical questions about Patient Gateway, contact the Help Desk. 800-745-9683

How do I request my medical records through patient gateway?

You will receive notification through Patient Gateway when your provider adopts the new functionality that allows you to request your medical records online. As always, you will continue to be able to request your records by filling out a form provided by your hospital or provider.

Nurse Line, Urgent Care Video Visits and COVID-19 Screener

If you are an established Mass General Brigham patient with a primary care provider, we recommend you contact your provider’s office by phone or via Mass General Brigham Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you may have been exposed.

Patient Gateway Updates

The Patient Gateway website and mobile app has a new look and feel. You will continue to have access to all currently available features — and can expect the following new features:

Health Records on iPhone

Do you want to see parts of your current medical record in a smartphone app and combine Brigham Health information with that from other healthcare providers? You can now do so with several third-party apps on your iPhone or Android device.

Patient Gateway Updates

The Patient Gateway website and mobile app has a new look and feel. You will continue to have access to all currently available features — and can expect the following new features:

Care Everywhere

Link your Mass General Brigham Health Records from organizations outside Mass General Brigham.

Release of Information - A New Way to Request Your Medical Records

You will receive notification through Patient Gateway when your provider adopts the new functionality that allows you to request your medical records online. As always, you will continue to be able to request your records by filling out a form provided by your hospital or provider.

What is patient gateway?

Patient Gateway is a medical resource with links to information for your medications, allergies, immunizations, and lab results. Parents, guardians, and adult children of elder parents may also take advantage of these features to help coordinate care for children, dependents, or elders.

Is a patient gateway proxy the same as a health care proxy?

A Patient Gateway proxy is not the same thing as a health care proxy. A spouse, parent, adult child, or other designee may become a Patient Gateway proxy, if they have been authorized by the patient. How to get proxy access for adult patients.