letters to clients explaining the patient portal

Whenever you describe the patient portal to your patients, explain how it benefits them. Don’t just tell them the patient portal has “secure messaging” and an “appointment calendar.” Instead, say, “you can use it to talk directly with your doctor or send an urgent message when our office is closed.”

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What are letters to clients?

Mar 18, 2022 · Related Article: Log in to Client Portal Through your myHealth portal, you have the ability to securely message your provider. All communications are kept in one spot for ease of …

How do patients feel about the patient portal?

Feb 25, 2020 · Second, spacing is important for that same reason as brevity; it helps cater to the skimming reader. Third, personalization is key to successful new patient emails because it increases open rates by almost 30%. It practically guarantees that …

How can patients download clinical reports from the patient portal?

Letters to clients are business letters, and therefore, they should be formal and professional. Start the letter with a proper salutation. Clearly state the purpose of your letter. If a client is required to take a certain urgent action, make sure to specify exactly what he/she is supposed to do.

What is a patient portal enrollment a message?

Feb 02, 2015 · Whenever you describe the patient portal to your patients, explain how it benefits them. Don’t just tell them the patient portal has “secure messaging” and an “appointment calendar.” Instead, say, “you can use it to talk directly with your doctor or send an urgent message when our office is closed.”

How do you promote a patient portal?

What is the purpose of patient portal?

What does HIPAA have to say about patient portals?

How do I send a message on patient portal?

What should be in a patient portal?

What is portal message?

What are the three rules of HIPAA?

Are patient portals confidential?

Is Portal HIPAA compliant?

How do I send a document to a patient Athena?

Can you send Messages on Facebook portal?

How do I send a patient a message in Athena?

Why do hospitals send welcome packets?

However, this can get expensive because as you add more content the packet’s weight will increase. As it gets heavier, your mailing costs will increase as well. This isn’t efficient for any sized practice.

What are the three most important aspects that a new patient needs to know before coming to their first appointment?

The three most important aspects that a new patient needs to know before coming to their first appointment is what to bring, what to expect and how to get there.

What happens if you select a doctor or healthcare organization that also happens to focus on their patient experience?

But if you selected a doctor or healthcare organization that also happens to focus on their patient experience, they sent you a new patient welcome letter and packet.

How long does it take for a patient to make a first impression?

Since it only takes one-tenth of a second for patients to form a first impression, you’ll need to ensure that what you tell them is what they want to hear.

Is sending announcements and news about your organization to your patients a best practice?

While sending announcements and news about your organization to your patients is a best practice, it falls outside of this blog post. However, this example is a technically welcome letter from Trident General Dentistry to their new patients from Cosmetic & Family Dentistry.

Can you turn a new patient into a loyal client?

Turning your new patients into your most loyal clients doesn’t happen overnight. But that can’t happen without spending time on your patient experience, which all starts with a new patient welcome letter.

Can a welcome letter spike anxiety?

For some patients, receiving a welcome letter may spike their anxiety even more. Especially if it contains overly professional language.

What is a response letter to a client?

They could also be response letters to respond to clients' queries or inform letters to notify the clients of important matters like discounts on products and services, relocation of offices, etc. Basically, a letter to a client can be just about anything, as long as whatever you are communicating is business-related.

How to start a letter for a client?

Start the letter with a proper salutation. Clearly state the purpose of your letter. If a client is required to take a certain urgent action, make sure to specify exactly what he/she is supposed to do. Be brief and straightforward and avoid adding irrelevant details.

What is a sample letter?

Letters to clients are letters a person or organization writes to other people and/or organizations that benefit from the senders' products or professional services.

How to get patients to sign up for a patient portal?

Having trouble getting users to sign-up? Try a bulk enrollment method. Pull the email addresses for any patients who haven’t enrolled in your patient portal and then upload them into the system (you'll need to verify your patient portal has a bulk upload feature). Then send a series of emails to the patients encouraging them to pick a username and password. Some patient portals may also allow you to assign usernames and temporary passwords for your patients to automatically enroll them. Then, send a series of emails welcoming patients to the portal and showing them how to access it. If you use this tactic, remember that some emails are likely to end up in patients’ spam folders.

Why do patients use patient portals?

It makes sense — patients are more likely to use a patient portal if it’s filled with useful tools and valuable information that’s specific to their conditions and needs. Instead of searching the web for information of questionable quality, they’ll know any information in the portal is coming straight from their doctor.

Why is patient portal important?

Patient portals can be great tools for engaging your patients, and can even help save you time when patients use secure messaging. Still, getting your practice’s patient portal set-up and actually getting patients to use it are two entirely different challenges.

How to promote patient portal?

Look at every patient interaction as an opportunity to promote the patient portal. If a patient calls in to schedule an appointment, have the receptionist explain that next time they can schedule an appointment online, and even receive appointment reminders by email. When patients are checking out, make sure staff say they’ll be able to pay their bills online. And, before you leave the exam room, remind them that they’ll be able to access any lab results and a clinical summary (or other materials, relevant to your practice) through the portal.

Do elderly patients need help?

While elderly patients may need a little more help navigating the patient portal, they’re also your most motivated and engaged users.

Is patient portal a project?

Adopting a patient portal is a huge project, and it’s likely to need some tweaking and updating after your first launch. If you add a new feature (like, say appointment scheduling) or update the layout to make it more user-friendly, make sure you advertise these changes to your patients. A patient who initially logged on and was frustrated by bugs or a difficult layout might be encouraged by news of an updated design.

Can you have a patient portal?

Yes! Even if you’ve had patient portals on your mind for what seems like forever, it takes time for your patients to adjust and start using a new system. Plus, some of your more infrequent patients may not have been into the office since the launch. Be patient, and keep up all your promotion efforts until you’re satisfied with the numbers.

How can portals help patients?

Yet, if we can get patients to use them, portals have a lot of potential benefits. Allowing patients to access their records can make them more informed. Asynchronous communication can be more efficient. Having a patient write down their concerns in their own words rather than relying on a third party can improve accuracy. Sending test results electronically can be more timely.

Why don't patients sign up for a portal?

I often ask patients why they don't sign up. Some are worried about privacy; others don't enjoy using computers, forget their passwords, or just don't see the benefits. They aren't thinking ahead to that unplanned emergency department visit where a portal would let them pull up their medication, allergy, and problem lists on their phone for the doctor to see. Many patients are simply more comfortable calling to make appointments and leaving messages. Old habits are hard to change.

How many portals do patients need?

A patient should only need one portal – a comprehensive one maintained by his or her primary care physician (PCP), who shares data with all those specialists and hospitals, gets timely updates, and is great at keeping records.

What is a message sent to a patient's e-mail address?

A message is instantly delivered to the patient’s e-mail address encouraging him or her to complete the second step of the patient portal enrollment process. Processes are also being put in place to allow patients to complete enrollment while on-site during a visit.

What are the limitations of the selected EHR and patient portal?

Limitations of the selected EHR and patient portal, including secured messaging communications with patients in languages other than English, with the exception of patient education materials.

How does BVCHC evaluate patient portals?

BVCHC plans to evaluate the patient portal implementation through patient satisfaction surveys and by comparing responses between groups of registered portal users and patients who are not using this resource. As portal enrollment and use increase, BVCHC is also planning to examine whether use of the portal results in a reduced burden on the BVCHC call center.

What is NextGen HIE?

Facilitating the subsequent implementation of the NextGen Health Information Exchange (HIE) among other area practices also under the NextGen Umbrella to enhance continuity of care for patients and provide a common engine and system interfaces for use by participating practices, local laboratories and imaging facilities, hospitals, and consulting providers within the NextGen HIE network.

What is BVCHC portal?

BVCHC found it helpful to designate point persons for portal enrollment, such as medical assistants, to engage patients one on one. Consequently, providers are not burdened with the enrollment process, but they can encourage patients to use the portal. Moreover, assigning a dedicated triage nurse to serve as the gatekeeper for messages coming through the portal has eased provider concerns about email volume and time required for patient communication.

Why do medical assistants use patient portals?

Medical assistants promoted the patient portal as a way for patients to establish a direct line of communication with their provider. Patients registered with the portal can avoid using the BVCHC call center, which receives a large volume of calls.

What is N#EHR?

Patient-Specific Education Resources.#N#EHR has an integrated patient education tool that allows clinical staff to search and select from more than 600 summaries on diagnoses and symptoms and more than 1,000 medications. Materials, which are available and English and Spanish, can be printed out and reviewed with patients at the time of the visit.

Why is it important to follow up with your provider after hospitalization?

It’s important to follow up with your provider after hospitalization to ensure a good recovery.

What does "We care about your health" mean?

We care about your health and hope to hear from you soon.