how to reply to patient via patient portal in athenahealth

by Kailyn Beahan 6 min read

Videos of How to Reply to Patient Via Patient Portal In athenahealth

18 hours ago athenaTelehealth. A convenient and secure way to deliver virtual care to your patients. See our Telehealth solution in action. With integrated workflows and functionality that’s easy for both patients and providers, athenaTelehealth offers a safe and convenient virtual care solution as an alternative to in-person visits. >> Go To The Portal


Click the case to display it in the center pane in update mode. Note that the Source/Recipient is “Patient Portal.” 4. Select “Reply to patient via Portal.” This action ensures that your response will be sent as a message on the Patient Portal.

How do I Find my athenaNet patient portal?

athenaTelehealth. A convenient and secure way to deliver virtual care to your patients. See our Telehealth solution in action. With integrated workflows and functionality that’s easy for both patients and providers, athenaTelehealth offers a safe and convenient virtual care solution as an alternative to in-person visits.

What do I do if I’m having issues with my Patient Portal?

Before you start, make sure you have a printed copy of your billing statement available to reference. Then the steps are: 1. Go to: www.quickpayportal.com. 2. Enter the QuickPay code from your statement. 3. Pay your bill.

Where can I learn more about Athena’s Patient Engagement Solution?

Apr 30, 2021 · Sign in to the Patient Portal, go to athenahealth Profile, and reset your password. Click Forgot your password on the sign-in page and enter your email address to request a password reset email. Contact your provider's office and request a password reset email. top

What is athenatelehealth?

Apr 30, 2021 · Sign in to the Patient Portal, go to athenahealth Profile, and reset your password. Click Forgot your password on the sign-in page and enter your email address to request a password reset email. Contact your provider's office and request a password reset email. top

How do I send a message through Athena patient portal?

To send a secure message, create a new patient case and select 'Patient Portal' as the Source/Recipient. Enter your message in the 'Case Description' field and click 'Save' to send. A secure message was sent to a patient not seen during the reporting period.

How do I send a message on patient portal?

0:050:49Patient Portal – How to Send a Direct Message to Your Provider?YouTubeStart of suggested clipEnd of suggested clipOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit sendMoreOnce you go ahead and select a subject go ahead and type in your messages. And go ahead and hit send message that will send the message to the necessary recipient.

How do you engage patients in patient portal?

Here are nine ways to improve patient portal engagement.Enroll at the first appointment. ... Auto-enroll to schedule online appointments. ... Include a link to the portal when patients sign in. ... Link your portal sign up on all correspondence. ... Optimize for desktop and mobile. ... Empower all staff to sign patients up. ... Offer incentives.More items...•

What information can be accessed through a patient portal?

The features of patient portals may vary, but typically you can securely view and print portions of your medical record, including recent doctor visits, discharge summaries, medications, immunizations, allergies, and most lab results anytime and from anywhere you have Web access.

How do you reply to a message on Patient Portal?

Read and Reply to a Patient Portal Message Double-click on a portal message on the Messaging queue to open it. Inside the portal message protocol, you can read the full text of the portal message, review any attachments, and type a response and send it to the family member.

How do you respond to a message in the Patient Portal?

Work with Portal Messages in the Messaging Queue To go to your messaging queue, open pocketPCC and select Messaging from the main menu. Click on any message in the queue to read, add a task, or reply to the message. That reply will go directly to the patient portal user who sent the original message.

What is the nurse's role in implementation of patient portals in healthcare?

Nurses see the portal as an additional service for patients, because it offers them the possibility for asking questions at any time and place suitable for the patient. Some nurses experience an increase in work load, because patients ask more non-urgent questions that otherwise would not be asked.

Do patients like patient portals?

Eight studies reported that patients or their caregivers want more portal education, training, or support. Two studies found that their participants want human connection as they learn about the portal and how to use it, as well as when they encounter issues.

How do you improve patient portal?

5 steps to maximize your patient portal and boost practice...Meet patient priorities. ... Integrate the portal into practice workflow. ... Identify patients who will most benefit from portal use. ... Promote the portal. ... Evaluate portal use and modify practice operations.

Why is a patient portal important?

Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

Why do patients not use patient portals?

Disadvantages of patient portals result in these lower rates of use. For some people, they avoid using the portals altogether for reasons like security issues, low health literacy, or lack of internet. Even for those who do access their accounts, there are still other disadvantages of patient portals.

What is the role of an HIM professional with regards to patient portals?

The HIM professional's role will be to help manage that access portal and to help patients manage the information held within it.

What is AthenaHealth?

AthenaHealth is an Internet service that provides a practice management platform including patient portal service to LA Integrative Gastroenterology. The following are the terms and conditions provided by AthenaHealth and requires your signature at the time of your signing up with the patient portal.

How old do you have to be to use the Patient Portal?

If you don’t agree, don’t use the Patient Portal. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal.

Which browser accepts cookies?

A personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results);

What to do if you have an urgent medical matter?

If you believe that you have an urgent medical matter, you should call 911 immediately or proceed to the nearest emergency room. If the matter is not urgent but you need a response in less than two business days, please contact your clinician’s office directly by telephone during our regular business hours, which you may find on the log-in screen for Patient Portal.

Can you send urgent messages on patient portal?

You must not send any messages requiring urgent attention using patient portal. Doing so may create a delay in your receiving necessary medical treatment and could result in loss of life, permanent injury, or significant deterioration in your health.

What is a patient portal?

Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Posting of information to your Patient Portal account is at the sole discretion of your individual physician (s).

Patient Portal Login - Athenahealth

Details: Test results can be accessed and reviewed through your patient portal. If you’re having issues locating your patient portal, the portal locator will help you find it. If you’re having issues logging into your patient portal, please contact your medical provider’s office for support. athenahealth patient account

Patient Portal Welcome - Athenahealth

Details: The athenahealth Network. The athenahealth Network. Improve your data, insights, and capabilities through connectivity. Make it easier to deliver high-quality care and optimize your revenue cycle with connections that span the healthcare ecosystem. See how our network can help your organization achieve its full potential.

Athena Patient Portal

Details: Patient Portal – athenahealth.