hoa cny patient login

Why choose hematology-oncology associates of CNY?

Learn More Click Here. Hematology-Oncology Associates of CNY (HOA) has been a private practice dedicated to caring for people with blood disorders and cancer since 1982. If you or someone you care about has been diagnosed, you need answers – and reassurance.

How do I use the patient portal?

To access the Patient Portal, locate the blue Patient Portal button in the upper right corner of the screen. When you are messaging your Medical team using the patient portal, please ONLY discuss information about yourself . The patient portal is meant to talk about your medical information with your medical team only.

What if I am unable to sign in to the patient portal?

If you are unable to sign in you likely need a login or new password to be assigned, please follow the directions below. Call 315.472.7504 and ask for patient portal support. Alternatively you may print our patient portal authorization form and bring it to your next appointment.

Who is Hoa?

Hematology-Oncology Associates of CNY (HOA) has been a private practice dedicated to caring for people with blood disorders and cancer since 1982. If you or someone you care about has been diagnosed, you need answers – and reassurance.

What is a co-pay and when do I need to pay it?

A co-pay is a payment set by the insurance plan on a specific medical service to be paid at the time the service is rendered. Co-pays are fixed dollar amounts and typically do not apply to the out-of-pocket maximum (the collective amount in which must be satisfied to access 100 percent coverage for the remainder of the calendar year).

Why am I being charged more than one co-pay per visit?

Many insurance plans will apply more than one co-pay per day on services requiring co-pays. To determine if your plan does, you can reference your insurance benefits sheet given by our Intake Team or contact your insurance directly. If your insurance plan only allows one co-pay per day, per provider, please contact our Billing Department.

What is a co-insurance and when do I need to pay it?

Co-insurance is a percentage of the insurance’s allowed amount for a specific service, due after the claim has been processed. Co-insurances are typically applied after satisfying a deductible and apply to an annual out-of-pocket max.

What is a deductible and when do I need to pay it?

A deductible is the annual amount that must be paid out-of-pocket before the insurance will cover specific services. Typically, deductibles apply at the beginning of the calendar year and are due when you receive your statement.

Why am I being billed for an amount my secondary insurance should have paid?

The most common reason is that many secondary insurance plans do not cover the primary insurance’s annual deductible. Another reason could be that there is not a benefit for the particular service received. If you feel that your secondary insurance should have paid and has not, please contact our billing department.

Where do I pay my bill?

You can pay by phone at (315) 234-2812, through our billing portal, or in person at the office.

What are my options if I cannot afford to pay by bill?

You may complete a Financial Application and return it to the office or please call the office and ask to speak with a Patient Advocate.