features of a successful patient portal

A robust patient portal should include the following features:

• Clinical summaries
• Secure (HIPAA-compliant) messaging
• Online bill pay
• New patient registration
• Ability to update demographic information
• Prescription renewals and contact lens ordering
• Appointment requests
• Appointment reminders
• Medication lists
• Lab and test results
• Medical history
• Patient educational materials

Full Answer

What can you do with a patient portal?

Apr 18, 2022 · Send Personalized Messages to Healthcare Team and Patients Update Medical Records. In addition, an effective patient portal allows you to see more patients every day. And if your current or past patients have pressing questions, they can always drop their queries on the portal to get instant solutions. Final Thoughts

What is a portal and why do you need one?

Sep 09, 2019 · Online Appointment Scheduling is one of the most important features on patient portal as it enables patients, regardless of their actual location, to make an appointment on a certain date or on those time slots that suit patients best.

What are the features of a medical billing portal?

A robust patient portal should include the following features: Clinical summaries Secure (HIPAA-compliant) messaging Online bill pay New patient registration Ability to update demographic information Prescription renewals and contact lens …

What data is available through a patient portal?

Dec 02, 2021 · Promotion of Telemedicine. Patient portals can also reduce the number of unnecessary patient visits to your office, allowing you to fit in more patients who actually need to see you. This can help facilitate telemedicine, which enables patients to consult with you through a messaging system or video calls.

What are the 5 main features of the new healthcare portal?

5 Key Features Every Patient Portal Needs to OfferExcellent user experience. ... Branding flexibility. ... Flexible financing options. ... Loyalty rewards and incentives. ... Integration with existing systems.May 12, 2020

What are the features of a patient portal?

A robust patient portal should include the following features:Clinical summaries.Secure (HIPAA-compliant) messaging.Online bill pay.New patient registration.Ability to update demographic information.Prescription renewals and contact lens ordering.Appointment requests.Appointment reminders.More items...

How do you improve patient portals?

Here are some ways to encourage patient enrollment:Include information about the patient portal on your organization's website.Provide patients with an enrollment link before the initial visit to create a new account.Encourage team members to mention the patient portal when patients call to schedule appointments.More items...•Jun 25, 2020

What are the benefits of a patient portal?

The Benefits of a Patient Portal You can access all of your personal health information from all of your providers in one place. If you have a team of providers, or see specialists regularly, they can all post results and reminders in a portal. Providers can see what other treatments and advice you are getting.Aug 13, 2020

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

What is a patient portal How will the patient portal enhance the quality of care?

Background. Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

How do patient portals improve patient outcomes?

Most of the portal interventions used tailored alerts or educational resources tailored to the patient's condition. Patient portal interventions lead to improvements in a wide range of psychobehavioral outcomes, such as health knowledge, self-efficacy, decision making, medication adherence, and preventive service use.Dec 19, 2019

What is the goal of HIE?

The purpose of HIE is to promote the appropriate and secure access and retrieval of a patient's health information to improve the cost, quality, safety and speed of patient care.

What is a patient portal?

Patient portal is a website providing 24/7 access service to patients’ personal health information across any device. With a username and password,...

What are the benefits of patient portals?

Apparently, patient portals as software providing easily accessible information to users can bring considerable benefits both to physicians and pat...

How patient portals create value for patients?

Patients’ presence on patient portals unlocks for them the opportunities to: schedule appointments hassle-freeimprove their health awareness with a...

What features should be included in a patient portal?

Patient portal developers should certainly pay attention to including the following features into the functionality package of their product to ach...

How to improve patient portal?

In addition, patients’ presence on patient portals unlocks for them the opportunities to: 1 schedule appointments hassle-free 2 improve their health awareness with a wide range of educational resources 3 communicate with healthcare professionals directly 4 get valuable insights in their health history with a variety of data.

Why are patient portals important?

One of the top benefits of patient portal usage is dramatic increase of patient engagement due to opening various possibilities of involvement for patients in their healthcare upon patient portal activation and utilization.

What is the ultimate requirement for compliance with HIPAA regulations?

It should be noted that the ultimate requirement for compliance with HIPAA regulations demands that all patient portal vendors ensure the restricted access to protected health information by enabling the usage of a secure username and the strong password for each individual user.

What is online appointment scheduling?

Online Appointment Scheduling is one of the most important features on patient portal as it enables patients, regardless of their actual location, to make an appointment on a certain date or on those time slots that suit patients best.

Why is patient engagement important in healthcare?

According to the World Health Organization Report, patient engagement became an integral component of healthcare as patients once involved in the process are more capable of taking informed decisions in favor of healthcare awareness.

What is a prescription refill?

Prescription Refills. The ongoing treatment, repeated medical procedures often require that the patient has access to Prescription Refills. By facilitating this process, healthcare professionals can expect improvement of patient engagement.

Why are portals beneficial?

Portals are beneficial in terms of managing the process of patient registration with ease. Patient portals enable easy-to-perform sign in to get access to the records or complete patient forms for having a test, getting insights with health history data, tapping in immunization records, or lists of prescribed medication lists.

Know Your Options

Evaluate your options and create a long-term strategy. By assessing the full range of portal components, you can then determine which capabilities will best suit your practice.

Registering

Save the patient time in the office. When registration is completed prior to an appointment, patients spend less time in the waiting room and more time engaged in their care.

Secure Messaging

When your patient portal is integrated with your EHR system, secure messaging provides an efficient way to exchange information with both patients and other providers.

Providing Educational Materials

Diagnoses and treatment plans can be difficult for patients to understand and remember. In order to reinforce this information, practices have been giving patients supplemental printed materials for years. And now, with a portal, patients can access these materials online.

Ask for Patient Feedback

It is important to communicate with your patients and ask for feedback about your practice’s performance and services—including your patient portal. In order to get tips from them for making the portal more useful, Ms.

Why is back and forth communication important in EHR?

Back and forth communication between patients and providers is key to patient education and for handling problems related to confusion regarding care beyond the office. An EHR patient portal should offer an easy to use messaging system that can allow communication directly to and from parties involved in patient care.

How does patient engagement affect healthcare?

Patient engagement factors heavily in the future of healthcare services, from both the perspective of Meaningful Use regulations and in the context of using an EHR to provide more cost efficient services and improve the quality of care. Research reported by the Agency for Healthcare Research and Quality shows that when patients are not engaged in their care, practices waste resources due to repetitive patient education efforts, increased diagnostic tests, and a greater need for referrals. Furthermore, the research shows increases in patient engagement have been linked improved patient outcomes across a number of metrics and have been shown to reduce the rate of preventable readmissions.