faceys patient portal

What if I have a problem with Facey Medical Group?

If you have experienced a problem with any Facey Medical Group service, we want to fix it. We encourage you to contact your doctor's office directly and speak with a member of the administrative team there. You may also call our Customer Service team toll-free at 855-359-6323 for additional assistance.

Why choose Facey health services?

At Facey our mission is to be a premier health care team dedicated to providing innovative medical services in a caring and professional atmosphere. Many service referrals are automatically approved, but some cases can take up to 10 business days for an approval decision of a standard referral.

Does Facey review referrals or requests for medical care?

Rest assured that only Facey clinical staff review referrals or requests for medical care. At Facey our mission is to be a premier health care team dedicated to providing innovative medical services in a caring and professional atmosphere.

How do I file a grievance with Facey Medical Group?

Facey Medical Group and Providence Facey Medical Foundation do not have the financial incentives that would encourage decisions that would impact under/over-utilization of care, service or available member benefits. If a patient wishes to file a grievance, please contact our customer service team toll-free at 855-359-6323.

What is the Patient Portal?

The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. top

How old do you have to be to use the Patient Portal?

Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. top

How to find recent charges payable?

Click the Billing tab. Your recent charges will appear listed under Recent Charges Payable Online.

How to see scheduled appointments on calendar?

Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments . top

How to sign out of a portal?

Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.

Can you make your test results available on the patient portal?

It is at your provider's discretion to make test results available. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal. top

Can you delete messages from the Patient Portal?

You cannot permanently delete sent or archived messages. This is because all messages that you send and receive in the Patient Portal are part of your medical record. top