encouraging patient to sign up for the portal

Seven tips on how to promote your patient portal

• Provide informational handouts at the front desk and in the waiting area that patients can read while they wait for...
• Place a computer kiosk or tablet in the waiting area that allows patients to register for the portal and then use it to...
• Send postcards to patients, introducing your portal and encouraging them to use it...

Full Answer

How to get your patients to use your patient portal?

Nov 22, 2016 · Health care systems have increasingly promoted the use of patient portals, motivated in part by a desire to satisfy “meaningful use” requirements of the Medicare and Medicaid Electronic Health Record (EHR) Incentive program [4].

How do you set up a patient portal?

May 31, 2019 · Show patients the simple portal enrollment steps listed on their after-visit summary and encourage them to sign up Make patient portal communication the norm. Move away from traditional methods of patient communication, like phone and mail. Frame the patient portal as the best way to reach clinicians and see important medical information.

How to create an account in our patient portal?

How to enroll in patient portal?

How can we improve patient registration process?

Here are some steps you can take to assess and improve your workflow.Assess your practice's waiting room. ... Review your existing digital capabilities. ... Reflect on your patient registration workflow. ... Identify hang-ups in the patient registration process. ... Train staff on patient registration best practices.More items...•Jun 9, 2021

How can patient compliance with portal registration be increased?

Hang posters in the office that promote the portal and include a QR code at the bottom, so patients can quickly navigate to the portal on their smartphones. Place printed portal instructions in your waiting room for patients to browse, which can prompt them to register while waiting.

How do you encourage a patient?

Here are five strategies to motivate patients.Encourage patients to own their health. Physicians should emphasize good health comes from a patient's actions, not from a physician.Be on the same team. ... Don't overwhelm patients. ... Always follow-up with patients. ... Explain healthy behavior is for the patient, not you.Mar 30, 2016

What are the benefits and challenges of using patient portals?

What are the benefits of patient portals?Patient portals are efficient. ... Patient portals improve communication. ... They store health information in one place. ... Patient portals satisfy meaningful use standards. ... They improve data accuracy. ... Patient portals make refilling prescriptions easy. ... They're available whenever you need them.More items...•Jul 15, 2019

Why do some patients fail to participate in the use of the patient portal?

The reason why most patients do not want to use their patient portal is because they see no value in it, they are just not interested. The portals do not properly incentivize the patient either intellectually (providing enough data to prove useful) or financially.

How do you motivate patients as a nurse?

Ensure regular follow up: Nurses should schedule regular follow-ups with patients and consider having a staff member check on them between appointments. Patients should be encouraged to call or email with any questions or concerns between appointments. This added attention will help boost their motivation.Oct 28, 2020

How can you encourage a patient to assist themselves?

How To Encourage Patients To Get Involved With Their HealthAsk more questions. A large part of getting adults engaged in their health is asking questions instead of strictly answering the ones they ask, explained Farmanfarmaian. ... Show a real interest. The Arnold P. ... Recommend mobile apps. ... Offer a patient portal.Aug 28, 2015

How do you motivate a difficult patient?

19:2825:20Motivational interviewing: How to reach your most difficult patientsYouTubeStart of suggested clipEnd of suggested clipAbout it well instead invite the patient to say what kind of a choice is is even in their realm ofMoreAbout it well instead invite the patient to say what kind of a choice is is even in their realm of possibility. And where ever they start is a start and.

Why do older patients use patient portals?

Just because your patients are older does not mean they are incapable of using the patient portal technology. The study published in the Annals of Family Medicine found that older patients and patients with chronic conditions were more likely to create a patient portal account, and many of these elderly patients often experience chronic conditions. The patient portal has become a fantastic tool for managing chronic conditions. Since these patients have more appointments to schedule and more lab results to view, the portal can ease these processes and keep them well-informed on their health. While they may take more time to learn the technology, elderly patients are often some of your most engaged patients, so continue to encourage portal use among these older patients as well as your younger demographic.

How to speed up a patient's visit to the office?

To speed up a patient’s visit to the office, let them know of any questionnaires or medical history forms they can fill out on the portal ahead of time. When a patient checks out, be sure to remind them that bills are payable through the portal as well.

What is incentive in healthcare?

An incentive can motivate patients to sign up for and engage with the portal. To encourage use, patients who sign up for the portal within a certain time frame could be entered in a drawing to win a prize or a small discount on a bill for the first one they pay through the portal. If more patients make use of the portal to schedule appointments, ...

What is a feature focused conversation?

A feature-focused conversation may be highlighting things like secure messaging and appointment scheduling. Let’s flip the conversation to focus on the benefits. Instead of secure messaging being the main idea you communicate to the patients, talk about being able to directly communicate with the provider at any hour. If you prefer to speed up the appointment scheduling process or make appointments with the office outside of business hours, the patient portal provides a great option for appointment scheduling in a way that may be more convenient for your patients. Framing the conversation in a way that brings into mind the benefits of using the portal will encourage patients to sign up for and use the portal.

What is the goal of the Medicare Access and CHIP Reauthorization Act of 2015?

The goal of MACRA is to improve the quality of health care for Medicare patients, and this is accomplished by shifting the payment system from fee-for-service to care focused on results and value. MACRA financially motivates practices to engage patients in patient portal use in hopes that it will improve efficiency and overall population health. Although most practices agree this is a worthwhile endeavor, the process of getting patients to sign up and use the portal can be cumbersome and comes with many challenges.

Is it important to get patients to sign up for portal?

It is not as simple as getting your patients signed up with portal accounts. It is important that you also get them to engage in the content you are sharing with them before ...

What can a patient use a portal for?

For example, encourage patients to use the portal to make follow-up appointments, stay on top of recommended screenings, or request refills. Some portals even enable clinicians to create task lists for patients that include activities related to taking medications, eating a healthy diet, and staying physically active.

How to add portal enrollment steps to paperwork?

You can also add portal enrollment steps to paperwork, such as after-visit summaries. Make the instructions actionable and easy for patients to understand — choose clear, direct language and use illustrations, bullets, and numbering where possible . Encourage them to take immediate action.

What is AVS in Inova Health?

Working closely with its partners, Inova Health revised the after-visit summary (AVS) to make the benefits of EHRs salient, highlight clear action steps, and encourage immediate action. Analysis suggests that the revised instructions led to a 10% increase in the probability of online patient portal activation.

Why are patients not enrolling in EHR?

Patients report not enrolling because they: Don’t remember discussing it with their clinicians. Lack information or motivation — for example, they don’t have signup instructions or they feel too busy.

How to facilitate enrollment?

To facilitate enrollment, automatically enroll your patients in a portal account, instead of waiting for patients to sign up themselves. Keep enrollment numbers up by encouraging new patients to stay registered and offering tips for patients with limited computer access or skills.

What are some examples of lack of motivation?

Lack information or motivation — for example, they don’t have signup instructions or they feel too busy. Question the value of digital communication — for example, they think it won’t be useful or they prefer phone over email. Need computer help — for example, they don’t have computer access or skills 9.

Can a receptionist suggest a patient use the portal?

Receptionists can suggest patients use the portal to schedule appointments, refill prescriptions, and ask questions. Automated follow-up emails after an appointment — as well as bills and receipts — can include a link and remind people to sign up.