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Why choose Eisenhower Army Medical Center?

The dedicated healthcare providers and support staff of Eisenhower Army Medical Center strive to meet our customers needs and expectations by consistently delivering quality patient-focused healthcare and preventive services to our beneficiaries while maintaining a safe and pleasant environment.

What is the MHS Genesis patient portal?

Along with the new EHR, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information. Through the MHS GENESIS Patient Portal, you can: The MHS GENESIS Patient Portal is replacing the TRICARE Online Secure Patient Portal. What does this mean for me?

Is MHS Genesis coming to Eisenhower Army Hospital?

MHS GENESIS is Coming! On June 11, 2022 the Department of Defense’s new electronic health record (EHR), MHS GENESIS, will launch here at Eisenhower Army Medical Center. MHS GENESIS will replace TRICARE Online at this facility.

What is the patient experience office?

The Patient Experience Office serves as a link between patients and hospital staff at all levels. Our office is easy to access and serves as our patient's liaison for expressions of satisfaction; education and information regarding policies, procedures, and systems; and/or concerns about care and safety within the hospital.

How to contact the Patient Experience Office?

Patients may contact the Patient Experience Office by mail, phone, e-mail or in person. If presenting a complaint, patients may be asked to provide written documentation or a summary of events. The Patient Experience Office will open a complaint and gather the necessary information to resolve the issue. Based on the findings, intervention and/or actions may be taken by the Clinic, Department or the Command. Valid concerns and complaints help us to identify areas for performance improvement.

Where is the JCAHO patient advocate office?

The Patient Advocate Office is located on the second floor in the Managed Care area, room 20-04.