cookchildrens patient portal

Do I need to sign up for a Cook Children's account?

Please note, if you had an account on Cook Children's old patient portal, you will need to sign up for a Cook Children's MyCookChildren's account. All the information from the old portal will be accessible in MyCookChildren's.

What is Cook Children's Health Plan?

Cook Children's Health Plan provides health coverage for CHIP, CHIP Perinatal, STAR (Medicaid) and STAR Kids Members in the Tarrant county service area. The counties we serve includes Tarrant, Johnson, Denton, Parker, Hood and Wise. We have staff that speaks English and Spanish.

Can I make a video visit with Cook Children's?

Cook Children's pediatrician offices are offering video visits to help provide the quality pediatric care you expect from Cook Children's. These visits can be done from home on a phone, tablet or computer with a webcam. In preparation for a visit: Connect to Cook Children's urgent care team without leaving the comfort of your home.

How do I get an interpreter for Cook Children’s?

Cook Children’s offers interpreter services at no cost to you if the provider does not have someone to interpret for you. Call our Member Services Department at 1-800-964-2247 (TTY/TDD for hearing impaired: 7-1-1 or 1-800-735-2988) to schedule an interpreter and we will let your provider know who that person will be.

What is the number to contact Cook Children's Health Plan?

Cook Children’s Health Plan will follow the State of Texas State Holiday Schedule. For additional information, please contact Member Services at 1-800-964-2247. We are a local, non-profit company that cares about our community.

How long do you have to wait to get a hearing on a Cook Children's Health Plan?

You have the right to keep getting any service the health plan denied or reduced, at least until the final hearing decision is made if you ask for a fair hearing by the later of: (1) 10 business days following Cook Children’s Health Plan’s mailing of the notice of the action adverse benefit determination.

Does Cook Children's have an interpreter?

Please let us know if you require any of our materials in larger print, Braille, or audio. Cook Children’s offers interpreter services at no cost to you if the provider does not have someone to interpret for you. Call our Member Services Department at 1-800-964-2247 (TTY/TDD for hearing impaired: 7-1-1 or 1-800-735-2988) to schedule an interpreter and we will let your provider know who that person will be.