childrenshospital patient portal

What is the children's National Hospital portal?

Learn more about the portal in our frequently asked questions. Children’s National Hospital is dedicated to helping improve your family’s health care experience by providing convenient, streamlined access to your child’s health information.

How can I Manage my Child’s health through the patient portals?

Whether your child is seeing a Children’s National Hospital specialist or one of our primary care pediatricians, you can manage your child’s health information, access medical records and more through our online patient portals. Please do not use the patient portals if your child requires immediate assistance.

What is the Phoenix Children's patient portal and how does it work?

Users can connect to the child’s information from Phoenix Children's, and also access the child’s health information from other health institutions that have partnered with FollowMyHealth. Our Patient Portal features include:

How do I contact children’s health centers?

Call our support helpline 24/7 at 1-877-621-8014. Children’s Health Centers make each patient visit easier with Patient Portal. Patient Portal is a secure portal that helps you manage your child’s care for each visit.

What to do if your child is in a life threatening emergency?

Please do not use the patient portals if your child requires immediate assistance. Call your physician's office directly . If it is a life-threatening emergency, call 911.

How to find MRN in a hospital?

You can get the patient's MRN any of the following ways: The patient's MRN can be found on: discharge documents, clinic notes, the patient's hospital bracelet or a billing statement. Call 866-355-0385 and select Option 1. Call Medical Records at 202-476-5267 and select Option 7.

Patient & Visitor Information

Your child's portal can be accessed after receiving your email invitation. Please log in through the link provided in the body of the invitation to fully set up the account.

What can I do with the Patient Portal?

Users can connect to the child’s information from Phoenix Children's, and also access the child’s health information from other health institutions that have partnered with FollowMyHealth.

Looking for Immunizations?

Immunizations are no longer available in Phoenix Children’s patient portal at this time. To access immunization information visit the Arizona Department of Health Services (ADHS) webpage. Please note this may not be a complete immunization record due to limitations with reporting to ADHS.

How to register for the Patient Portal

If you or your child has been a patient at Phoenix Children’s Hospital, we’ve reserved an account just for you. All we need is your email address.

Questions or problems?

Contact Health Information Management (HIM) at 602-933-1490 or email patientportalsupport@phoenixchildrens.com.

Signing up for MyCookChildren's

If you do not have an account, setup is easy and can be done at any of your child's doctors' offices, or you can use one of the button options below.

Primary Care

Cook Children's pediatrician offices are offering video visits to help provide the quality pediatric care you expect from Cook Children's. These visits can be done from home on a phone, tablet or computer with a webcam. In preparation for a visit:

Urgent Care

Connect to Cook Children's urgent care team without leaving the comfort of your home. Cook Children's patients with a MyCookChildren's account now can video chat with one of our medical experts for non-urgent medical conditions without visiting the doctor's office.

Specialties

Cook Children's patients with a MyCookChildren's account now can access our Specialty Video Visit service to have a remote visit with their current Cook Children's specialist.

Questions on your MyCookChildren's account

For any questions not answered above, please email mycookchildrens@cookchildrens.org.

Need help with your video visit?

For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.