carlinville area hospital patient portal

Why do medical specialists travel to Carlinville area hospital?

Each week, medical specialists travel to Carlinville Area Hospital to help our patients get the specialized care they need, close to home. Many of our outpatient physicians require a referral from the patients care provider.

What is the patient portal and how do I use it?

Click here for a walk-through video tutorial. The Patient Portal is a secure web-based system that will allow you to access portions of your medical record. Once you have registered for the Patient Portal, this service is available online anytime you want to log in.

What other services are available to patients in the hospital?

A variety of other services are available to patients on an inpatient and outpatient basis through the Hospital’s Cardiopulmonary, Imaging, Laboratory and Rehabilitative Services, including Physical, Occupational, Speech and Aqua therapy, as well as Cardiac and Pulmonary Rehabilitation.

How to make a local call at a hospital?

Local calls can be made by dialing “9” plus the desired number. Long distance calls can be made with the assistance of staff. Calls cannot be charged to the Hospital. The patient may ask the outside operator charge the call to their home phone or a phone company card.

What is a justified clinical restriction?

By definition, Justified Clinical Restrictions means any clinically necessary or reasonable restriction or limitation imposed by the Hospital on a patient’s visitation rights when a restriction or limitation is necessary to provide safe care to the patient or other patients.

What is the phone number for the Chief Nursing Officer?

To make an appointment with the Chief Nursing Officer or Quality Manager, please call 217-854-3141, ext. 365.

What is discharge and checkout from the hospital?

When indicated by your physician or hospitalist, discharge and checkout from the Hospital will be coordinated with you and your family. Instructions for your care at home and other follow up care will be given to you personally by the Nursing staff. You will be accompanied out of the Hospital by a member of the Hospital staff.

Is the hospital smoke free?

The Hospital is a smoke-free campus as of November 15, 2007, because smoking is a major health hazard and secondary smoke is dangerous to everyone, especially the Hospital’s patients. Patients who refrain from smoking contribute to their own recovery and often those patients who cease smoking during a hospital stay are motivated to break their habit for good. We ask that visitors respect the No Smoking Policy within the campus and leave the campus when they feel the need to smoke.

Can a patient have a visitation?

The patient has the right to deny visitation at any time. The hospital reserves the right to limit the number of visitors in the room at any given time. A critically ill patient may have visitors of his/her choice at any time, as long as visitation is not medically contraindicated.

Release of Information

A patient, or his/her legal representative, may inspect and/or obtain a copy of their medical records, or have copies of medical records sent to another facility. Carlinville Area Hospital requires a completed and signed Authorization for Release of Health Information form before releasing any documents to anyone, including the patient.

How to Request a Copy of Your Medical Records

Print and complete the Authorization to Use and Disclose Protected Health Information form below:

Your Hospital Bill

You may receive a bill for your Hospital stay. If you have any questions about any portion of your Hospital bill or need to make special arrangements for payment, a member of our Finance Department will be happy to assist you. Payment of bills may be made by mail, online, or in person.

Billing For Professional Services

Please note that both inpatients and outpatients who require x-rays will receive a separate bill from the radiologist who reads the x-rays. The Hospital radiologists read all x-rays to insure proper diagnosis and treatment for all patients. Also, all patients who require laboratory tests will receive a Hospital bill for testing and lab services.

No Surprise Act

Effective January 1, 2022, the No Surprises Act, which Congress passed as part of the Consolidated Appropriations Act of 2021, is designed to protect patients from surprise bills for emergency services at out-of-network facilities or for out-of-network providers at in-network facilities, holding them liable only for in-network cost-sharing amounts.