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The Office of the Patient Advocate produces annual reports about health care complaints made by California consumers to the Department of Managed Health Care, Department of Health Care Services, California Department of Insurance, and Covered California. These reports also include information about state consumer assistance centers.
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The Office of the Patient Advocate’s Medical Group Report Card ratings for Medicare Advantage Members 2019-20 Edition are now available. Each year, participating medical groups who have Medicare HMO health plan members are reviewed to determine if the medical care provided meets national standards for using treatments proven to be effective.
The Office of the Patient Advocate rates health plans and medical groups using health care performance measures based on quality of medical care and patient experience. This website provides information to help consumers compare health plans and medical groups, track consumer complaints and identify patient rights and health care resources.
Filing a complaint through the California Health Facilities Information Database (Cal Health Find) is the most direct way. You file the complaint and it is routed directly to the district office that has oversight authority for the facility in question. Draft your own letter or print out our form (PDF) and mail or fax it in to the district office.
Medical Group – Medicare Report Card Select a previous year report card for the health care quality ratings for that year. NOTE: All previous years data from 2020-2021 down to and including 2006 is under maintenance and will be available soon.
Anyone can file a complaint against a health-care facility -- a patient or facility resident, a relative or friend, even a general member of the public.
Complaint investigations involving general acute care hospitals and other non-long-term care facilities must be completed within 45 days if the allegation indicates an ongoing threat of imminent danger of death, or serious bodily harm.
The Investigation Section of CHCQ's Professional Certification Branch (PCB) investigates complaints against the health-care facility professionals that we license or certify. The section's information page, "How to Report Misconduct or Abuse," details PCB's complaint processes and other frequently asked questions.