burden of patient portal secure messaging across surgical specialties

by Thea Erdman 5 min read

Growth of Secure Messaging Through a Patient Portal as …

36 hours ago This study demonstrates rapid adoption of secure messaging across diverse clinical specialties, with messaging interactions exceeding face-to-face clinic visits for some specialties. As patient portal and secure messaging adoption increase beyond medicine and primary care, research is needed to unde … >> Go To The Portal


Does patient portal deployment increase adoption of Secure Messaging?

This study demonstrates rapid adoption of secure messaging across diverse clinical specialties, with messaging interactions exceeding face-to-face clinic visits for some specialties. As patient portal and secure messaging adoption increase beyond medicine and primary care, research is needed to unde …

Is secure messaging the future of outpatient care delivery?

Secure messaging may increase patient satisfaction and improve outcomes, but also adds to physician workload. Most prior studies of secure messaging focused on primary care and medical specialties. We examined surgeons' use of secure messaging and the contribution of messaging to outpatient interactions in a broadly deployed patient portal.

What is secure patient-provider messaging?

Apr 29, 2015 · 2. Objectives. We characterized the adoption of secure messaging in a patient portal across clinical specialties and determined the degree to which secure messaging contributed to the volume of outpatient interactions in a healthcare system in the three years after deployment of a patient portal throughout a full range of adult and pediatric clinical specialties.

Where are patient portals used in primary care?

Aug 20, 2016 · In only three years after widespread portal deployment, the volume of secure messaging exceeded face-to-face clinic encounters for some surgical specialties. As patient portal adoption increases, surgeons can expect to participate in growing numbers of online interactions, especially in specialties with long-term follow up, such as transplantation.

Overview

Dr. Jamie Robinson is a general surgeon in Nashville, Tennessee. She received her medical degree from Vanderbilt University School of Medicine and has been in practice between 3-5 years.

Specialties

Surgeons operate repair or removed damaged or diseased tissue. General surgeons focus on the organs within the abdomen, including the stomach and colon.

Insurances Accepted

Please verify your coverage with the provider's office directly when scheduling an appointment.

Abstract

Patient portals are consumer health applications that allow patients to view their health information. Portals facilitate the interactions between patients and their caregivers by offering secure messaging. Patients communicate different needs through portal messages. Medical needs contain requests for delivery of care (e.g.

Introduction

Patient portals are secure online applications that allow healthcare organizations to provide patients and their caregivers access to health information including medications, immunizations, and appointments. 1, 2, 3 Many patient portals offer a secure messaging function that enables patients to interact with providers through messages.

Materials and methods

We conducted the study at Vanderbilt University Medical Center, a private nonprofit institution with 137 outpatient locations and over two million patient visits annually.

Results

In the collection of 500 portal message threads from surgical patients or caregivers, 339 (67.8%) threads involved medical decision-making. In those threads, 210 (62%) contained straightforward decisions; 102 (30%) threads contained low complexity decision-making; and 27 (8%) threads involved moderate complexity decision-making.

Discussion

This study is one of the first attempts to automatically classify patient portal message threads exchanged between surgeons and patients based on the complexity of medical making decision within the message exchanges.

Conclusion

Patient portals are popular consumer health applications that allow patients and their caregivers to interact using secure messaging. The adoption of secure messaging is increasing, and studies have shown that medical care of varying complexity is delivered through patient portal message threads exchanged with surgical providers.