bonsecours patient portal

Why choose Bon Secours for your patient care?

Coronavirus Update. Bon Secours is seeing our highest number of COVID-19 hospitalizations since the start of the pandemic. Given the current volume in our communities and the severe strain on our staff and facilities, we are enacting crisis standards of care across our footprint.

How do I schedule an appointment with Bon Secours?

Bon Secours MyChart is accessed through a secure, password-protected web site. The security of any data you submit via MyChart is very important to us. This site uses encryption technology, and we regularly review our security practices to help ensure that your data is maintained securely. Password rules are in place to help ensure password ...

How do I Pay my Bon Secours Bill?

Currently, Bon Secours only offers testing for patients who have a Bon Secours primary care provider (PCP). For more information please call 866-624-0366. If you don’t already have a Bon Secours PCP, please visit a retail pharmacy or contact your local health department for information on testing locations in your area.

What are the risks of using Bon Secours and MyChart?

Currently, Bon Secours only offers testing for patients who have a Bon Secours primary care provider (PCP). For more information please call 866-624-0366. If you don’t already have a Bon Secours PCP, please visit a retail pharmacy or contact your local health department for information on testing locations in your area.

MyChart

MyChart gives you direct online access to portions of the electronic medical record (EMR) where your doctor stores your health information. Your lab results, appointment information, medications, immunizations and more are all securely stored for quick retrieval — all for free.

Pay Your Bill

Learn about the different ways to pay your bill, and answers to common questions.

Financial Assistance

The Bon Secours Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for their medical care.

Billing and Payment FAQs

We understand that it is important to know how much you will be responsible for paying for your medical care. Because each patient and situation is unique, the cost of care is not always the same.

Patient Rights & Responsibilities

Throughout Bon Secours, it’s our policy to care for patients regardless of race, gender, gender identity, ethnicity, religious beliefs, age, sexual orientation or the ability to pay. We believe in acknowledging each patient’s rights, clarifying patient responsibilities and creating a community of care among our professional health care staff.

Your Privacy and HIPAA

Bon Secours is committed to protecting the privacy of health information we create or receive about you. Health information that identifies you includes your medical record and other information relating to your care or payment for care.

Request Medical Records

To request a copy of your medical records, download the Release of Information form and fax or mail it to the appropriate facility.

What is the phone number for Patient Portal?

We’re happy to help you with Patient Portal issues and answer any questions you may have. Call the toll-free support line at 1- 855-624-2844, Option 2. This number is available Monday through Friday from 8 a.m. to 5 p.m. Eastern Time.

Where can I smoke in the hospital?

Smoking is permitted only in the Designated Smoking Area located in the gazebo behind the hospital. Patients must have a written order by their physician in order to smoke in the designated area outside the facility. Please do not smoke in any other areas or discard cigarette butts on the ground.

Can a patient with a disability be accompanied by a designated support person?

However, such designated support person may be required to comply with all reasonable requirements of our facility, and be restricted to specific areas of the premises, to protect health and safety. Our facility may request documentation indicating that a patient has a disability or perform an objective assessment if no documentation is provided.

What if I am uninsured?

Bon Secours Health System responds to our community's health needs by providing the highest quality of care. At the same time, we recognize that the cost of health care can be a significant, unexpected expense for our patients.

How do I get the discount if I am uninsured?

The uninsured discount is automatically discounted at the time of billing. When the balance is billed, your statement will show that the adjustment has been applied.

Who can I talk to about questions or problems with my bill?

Bon Secours has a qualified staff of nurse auditors to monitor and assure accuracy of our hospital bills. In addition, insurance companies and health maintenance organizations (HMOs) routinely perform reviews of our hospital claims. With these and other processes that are in place, we are confident that we provide the highest degree of accuracy.

Will my insurance plan pay for my treatment?

Patients need to verify that their insurance plan is honored at the facility where they are seeking services. Even though Bon Secours participates in your insurance plan, this does not guarantee all services will be covered. HMOs and PPOs often require a referral or certification prior to admission or outpatient services.

Why did I receive more than one bill?

Patients who receive services from a Bon Secours Facility may also receive services from one of our extended business partners such as radiology, anesthesia, and laboratory just to name a few. Depending on services received, patients may receive a bill from Bon Secours and a separate bill from one of our extended business partners.

Why did my insurance only pay part of my bill?

Most insurance plans require you to pay a deductible and/or coinsurance. In addition, you could be responsible for services not covered by your policy. Please contact your insurance company for specific answers to your questions.

What does "copayment" mean?

A copayment is a predetermined fee the member pays to providers at the time of service. Copayments are applied to emergency room visits, hospital admissions, office visits, etc.