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Why choose Bon Secours for your patient care?

We believe in acknowledging each patient’s rights, clarifying patient responsibilities and creating a community of care among our professional health care staff. Bon Secours is committed to protecting the privacy of health information we create or receive about you.

How do I Pay my Bon Secours Bill?

You can also take advantage of online payment via MyChart or bonsecours.simpleepay.com. For questions regarding Bon Secours Billing and Collections and Financial Assistance Policies please visit www.fa.bonsecours.com.

How do I get proxy access to Bon Secours?

Bon Secours maintains a separate process for establishing proxy access through a Bon Secours facility, such as a physician's practice office or a hospital. Generally, if a person is permitted under state law to serve as a proxy for a Bon Secours patient, then that person will be afforded proxy access.

What is the Bon Secours financial assistance program?

The Bon Secours Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for their medical care. We understand that it is important to know how much you will be responsible for paying for your medical care.

MyChart

MyChart gives you direct online access to portions of the electronic medical record (EMR) where your doctor stores your health information. Your lab results, appointment information, medications, immunizations and more are all securely stored for quick retrieval — all for free.

Pay Your Bill

Learn about the different ways to pay your bill, and answers to common questions.

Financial Assistance

The Bon Secours Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for their medical care.

Billing and Payment FAQs

We understand that it is important to know how much you will be responsible for paying for your medical care. Because each patient and situation is unique, the cost of care is not always the same.

Patient Rights & Responsibilities

Throughout Bon Secours, it’s our policy to care for patients regardless of race, gender, gender identity, ethnicity, religious beliefs, age, sexual orientation or the ability to pay. We believe in acknowledging each patient’s rights, clarifying patient responsibilities and creating a community of care among our professional health care staff.

Your Privacy and HIPAA

Bon Secours is committed to protecting the privacy of health information we create or receive about you. Health information that identifies you includes your medical record and other information relating to your care or payment for care.

Request Medical Records

To request a copy of your medical records, download the Release of Information form and fax or mail it to the appropriate facility.

Ashland, KY

To obtain copies of medical records please call 866-625-7130, fax 678- 710-7032 or email 60181_Our_Lady_Bellefonte_Hospital@cioxhealth.com . This email address is to be used for Our Lady of Bellefonte Hospital only.

St. Francis Eastside

Medical records will not be released without a written authorization. To authorize us to forward a copy of your medical record directly to a physician, you must complete the Authorization to Release Protected Health Information form, which is available from our offices.

What is the phone number for hospital billing?

If you have questions about your bill or believe that it is incorrect, please contact our customer service centers. Hospital Billing Customer Service: 877-342-1500. Virginia Physician Billing Customer Service: 888-835-9905. South Carolina Physician Billing Customer Service: 864-603-6080.

What happens if you pay a $500 deductible?

For example, if a member’s policy contains a $500 deductible, the member must accumulate and pay $500 out of pocket before the insurance carrier will begin to pay benefits. Once the patient has met the deductible, the carrier usually pays a percentage of the bill.

What is the phone number for Southampton Memorial Hospital?

If you were seen at Southampton Memorial Hospital, Southern Virginia Regional Medical Center or Southside Regional Medical Center, please click here for bill payment options or call 800-430-3762. I Received a Bill From a Hospital. I Received a Bill From a Provider / Office.

Does Bon Secours charge Medicare?

At the same time, we recognize that the cost of health care can be a significant, unexpected expense for our patients. Bon Secours will not charge patients a greater amount than the average allowed amount s from Medicare and commercial payers for emergency and other medically necessary care.