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Why choose Bon Secours for your patient care?

We believe in acknowledging each patient’s rights, clarifying patient responsibilities and creating a community of care among our professional health care staff. Bon Secours is committed to protecting the privacy of health information we create or receive about you.

How do I Pay my Bon Secours Bill?

You can also take advantage of online payment via MyChart or bonsecours.simpleepay.com. For questions regarding Bon Secours Billing and Collections and Financial Assistance Policies please visit www.fa.bonsecours.com.

How do I get proxy access to Bon Secours?

Bon Secours maintains a separate process for establishing proxy access through a Bon Secours facility, such as a physician's practice office or a hospital. Generally, if a person is permitted under state law to serve as a proxy for a Bon Secours patient, then that person will be afforded proxy access.

What is the Bon Secours financial assistance program?

The Bon Secours Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for their medical care. We understand that it is important to know how much you will be responsible for paying for your medical care.

MyChart

MyChart gives you direct online access to portions of the electronic medical record (EMR) where your doctor stores your health information. Your lab results, appointment information, medications, immunizations and more are all securely stored for quick retrieval — all for free.

Pay Your Bill

Learn about the different ways to pay your bill, and answers to common questions.

Financial Assistance

The Bon Secours Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for their medical care.

Billing and Payment FAQs

We understand that it is important to know how much you will be responsible for paying for your medical care. Because each patient and situation is unique, the cost of care is not always the same.

Patient Rights & Responsibilities

Throughout Bon Secours, it’s our policy to care for patients regardless of race, gender, gender identity, ethnicity, religious beliefs, age, sexual orientation or the ability to pay. We believe in acknowledging each patient’s rights, clarifying patient responsibilities and creating a community of care among our professional health care staff.

Your Privacy and HIPAA

Bon Secours is committed to protecting the privacy of health information we create or receive about you. Health information that identifies you includes your medical record and other information relating to your care or payment for care.

Request Medical Records

To request a copy of your medical records, download the Release of Information form and fax or mail it to the appropriate facility.

What is Bon Secours Financial Assistance?

In the spirit of our founding Sisters, the Bon Secours Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for their medical care. Insured patients may also qualify for assistance, based on family income, family size, and medical needs.

How to get a copy of Bon Secours Financial Aid?

Copies of the Financial Assistance Application and the FAP may be obtained for free by calling our customer service department at (Toll Free) 877-342-1500. The Financial Assistance Application and FAP may also be obtained for free by mail by sending a request to Bon Secours Financial Assistance Program P.O. Box 742431 Atlanta GA, 30374-2431. ...

What is the discount rate for BSHSI?

BSHSI also offers a discounted rate to patients whose family gross income is between 201% and 400% of the FPG. An FAP eligible individual or an uninsured individual that does not qualify for financial assistance will not be charged more than the amounts generally billed (AGB) for emergency or other medically necessary care to patients who have ...

How to contact a financial counselor at a hospital?

If you need assistance you may contact a financial counselor or cashier located at our hospitals or call our customer service department at (Toll Free) 877-342-1500. Assistance may also be obtained by visiting any of our hospital registration areas as well as meeting with any of our financial counselors or cashiers located at our hospitals.

How do I contact Financial Aid?

Where can I receive help in filling out the Financial Assistance Application? Individuals who need assistance in completing the Financial Assistance Application may call the customer service department at (Toll Free) 877-342-1500.

What if I am uninsured?

Bon Secours Health System responds to our community's health needs by providing the highest quality of care. At the same time, we recognize that the cost of health care can be a significant, unexpected expense for our patients.

How do I get the discount if I am uninsured?

The uninsured discount is automatically discounted at the time of billing. When the balance is billed, your statement will show that the adjustment has been applied.

Who can I talk to about questions or problems with my bill?

Bon Secours has a qualified staff of nurse auditors to monitor and assure accuracy of our hospital bills. In addition, insurance companies and health maintenance organizations (HMOs) routinely perform reviews of our hospital claims. With these and other processes that are in place, we are confident that we provide the highest degree of accuracy.

Will my insurance plan pay for my treatment?

Patients need to verify that their insurance plan is honored at the facility where they are seeking services. Even though Bon Secours participates in your insurance plan, this does not guarantee all services will be covered. HMOs and PPOs often require a referral or certification prior to admission or outpatient services.

Why did I receive more than one bill?

Patients who receive services from a Bon Secours Facility may also receive services from one of our extended business partners such as radiology, anesthesia, and laboratory just to name a few. Depending on services received, patients may receive a bill from Bon Secours and a separate bill from one of our extended business partners.

Why did my insurance only pay part of my bill?

Most insurance plans require you to pay a deductible and/or coinsurance. In addition, you could be responsible for services not covered by your policy. Please contact your insurance company for specific answers to your questions.

What does "copayment" mean?

A copayment is a predetermined fee the member pays to providers at the time of service. Copayments are applied to emergency room visits, hospital admissions, office visits, etc.

Ashland, KY

To obtain copies of medical records please call 866-625-7130, fax 678- 710-7032 or email 60181_Our_Lady_Bellefonte_Hospital@cioxhealth.com . This email address is to be used for Our Lady of Bellefonte Hospital only.

St. Francis Eastside

Medical records will not be released without a written authorization. To authorize us to forward a copy of your medical record directly to a physician, you must complete the Authorization to Release Protected Health Information form, which is available from our offices.