bon secore patient portal

Why choose Bon Secours for your patient care?

Bon Secours is seeing our highest number of COVID-19 hospitalizations since the start of the pandemic. Given the current volume in our communities and the severe strain on our staff and facilities, we are enacting crisis standards of care across our footprint. This does not mean that we provide lower standards of care, rather, that we evaluate ...

How do I Pay my Bon Secours Bill?

If you don’t have the activation code, all you need to do is provide some basic information and register without an activation code. Register at your provider's office – At your next appointment, ask to set up a MyChart account and they can help you register. Register by phone - Simply call the Bon Secours MyChart help desk at 866-385-7060.

What is Bon Secours’ policy on equality?

Patient Portal Welcome to your Patient Portal Get started by verifying your access code , which you can find in the email, text, or print-out your provider gave you.

What is the Bon Secours financial assistance program?

Throughout Bon Secours, it’s our policy to care for patients regardless of race, gender, gender identity, ethnicity, religious beliefs, age, sexual orientation or the ability to pay. We believe in acknowledging each patient’s rights, clarifying patient responsibilities and creating a community of care among our professional health care staff.

MyChart

MyChart gives you direct online access to portions of the electronic medical record (EMR) where your doctor stores your health information. Your lab results, appointment information, medications, immunizations and more are all securely stored for quick retrieval — all for free.

Pay Your Bill

Learn about the different ways to pay your bill, and answers to common questions.

Financial Assistance

The Bon Secours Financial Assistance Program helps uninsured patients who do not qualify for government-sponsored health insurance and cannot afford to pay for their medical care.

Billing and Payment FAQs

We understand that it is important to know how much you will be responsible for paying for your medical care. Because each patient and situation is unique, the cost of care is not always the same.

Patient Rights & Responsibilities

Throughout Bon Secours, it’s our policy to care for patients regardless of race, gender, gender identity, ethnicity, religious beliefs, age, sexual orientation or the ability to pay. We believe in acknowledging each patient’s rights, clarifying patient responsibilities and creating a community of care among our professional health care staff.

Your Privacy and HIPAA

Bon Secours is committed to protecting the privacy of health information we create or receive about you. Health information that identifies you includes your medical record and other information relating to your care or payment for care.

Request Medical Records

To request a copy of your medical records, download the Release of Information form and fax or mail it to the appropriate facility.

What is the phone number for Patient Portal?

We’re happy to help you with Patient Portal issues and answer any questions you may have. Call the toll-free support line at 1- 855-624-2844, Option 2. This number is available Monday through Friday from 8 a.m. to 5 p.m. Eastern Time.

Where is the ATM located in the hospital?

ATM: For your convenience, an automated teller machine (ATM) is located in the hospital's main lobby. Vending Machines: Vending machines offering beverages and snacks are located in the Cafeteria as well as in ICU and ED waiting areas. They are available 24 hours a day, seven days a week.

Can a patient with a disability be accompanied by a designated support person?

However, such designated support person may be required to comply with all reasonable requirements of our facility, and be restricted to specific areas of the premises, to protect health and safety. Our facility may request documentation indicating that a patient has a disability or perform an objective assessment if no documentation is provided.

What if I am uninsured?

Bon Secours Health System responds to our community's health needs by providing the highest quality of care. At the same time, we recognize that the cost of health care can be a significant, unexpected expense for our patients.

How do I get the discount if I am uninsured?

The uninsured discount is automatically discounted at the time of billing. When the balance is billed, your statement will show that the adjustment has been applied.

Who can I talk to about questions or problems with my bill?

Bon Secours has a qualified staff of nurse auditors to monitor and assure accuracy of our hospital bills. In addition, insurance companies and health maintenance organizations (HMOs) routinely perform reviews of our hospital claims. With these and other processes that are in place, we are confident that we provide the highest degree of accuracy.

Will my insurance plan pay for my treatment?

Patients need to verify that their insurance plan is honored at the facility where they are seeking services. Even though Bon Secours participates in your insurance plan, this does not guarantee all services will be covered. HMOs and PPOs often require a referral or certification prior to admission or outpatient services.

Why did I receive more than one bill?

Patients who receive services from a Bon Secours Facility may also receive services from one of our extended business partners such as radiology, anesthesia, and laboratory just to name a few. Depending on services received, patients may receive a bill from Bon Secours and a separate bill from one of our extended business partners.

Why did my insurance only pay part of my bill?

Most insurance plans require you to pay a deductible and/or coinsurance. In addition, you could be responsible for services not covered by your policy. Please contact your insurance company for specific answers to your questions.

What does "copayment" mean?

A copayment is a predetermined fee the member pays to providers at the time of service. Copayments are applied to emergency room visits, hospital admissions, office visits, etc.

What is radiation therapy?

Radiation therapy is a treatment used for many types of cancer. In radiation therapy, intense beams of light – such as X-ray – kill cancerous cells and tumors. The goal of radiation therapy is to kill as few healthy cells as possible.

Can you get radiation therapy before surgery?

Your cancer care specialist may use radiation therapy as part of your cancer treatment. Over half of people with cancer undergo radiation therapy at some point during their treatment. You may undergo radiation therapy before or after surgery to remove a cancerous tumor.

How long does radiation therapy last?

Duration of radiation therapy. Each treatment session takes about 10 to 30 minutes. Though you’ll have to lie still during the treatment, you shouldn’t feel any pain during the radiation therapy session. Most people receive radiation at an outpatient facility for about five days a week for a certain period of time.