athenahealth patient portal customer service

How to access patient portal?

Tailor your athenahealth experience to your organization’s specific needs with industry-leading solutions from our Marketplace. ... Customer Support. Customer Support. ... If you’re looking for your patient portal, you’ll need to get the correct web address by …

How to log into athenahealth?

Athenahealth Phone Number. +1 800-981-5084: Customer Service. There is only one way to contact Athenahealth, shown above. There is only one way to contact Athenahealth, shown above. For more details, and to see what shortcuts or tools we provide to get better, faster help from Athenahealth, tap or click the link.

Do you have a patient portal?

Customer Healthy-care.net Show details . 800-981-5084. 8 hours ago 800-981-5084 6 hours ago Contacting Athenahealth – by phone or otherwise While +1 800-981-5084 is Athenahealth‘s best toll-free number, it is also the only way to get in touch with them.

What is Athena patient portal?

Test results can be accessed and reviewed through your patient portal. If you’re having issues locating your patient portal, the portal locator will help you find it. If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.

How do I access my AthenaHealth Patient Portal?

Go to the "athenahealth Profile" tab and click the link in this tab to access your account page, where you can update your password and other account information.

How do I contact AthenaHealth com?

For customer support please call 1-800-230-2150 or email athenaText Support.

Does AthenaHealth have a Patient Portal app?

Mobile-enabled patient portals make it easier for providers, staff and patients to communicate. They allow patients to check test results, refill prescriptions, review their medical record, view education materials and even check in for appointments—all from their mobile devices.

How do I reset my AthenaHealth account?

Enter the email address that you use to log on to the Patient Portal and click “Email Me”. Check your email, read the message that you receive, and click the password reset link in the message. On the Reset Password page, choose how to verify your identity: Receive a call at your home or mobile number.

What is Athena patient portal?

Online patient portal With a patient portal, patients can make appointments and get appointment reminders, view and update personal information, request prescriptions, receive test results, and read patient education material.

Why can't I log into Athena health?

If you're having issues logging into your patient portal, please contact your medical provider's office for support. How do I get technical support? You will need to contact your medical provider's office for any technical issues.

How do I upload a document to Athena portal?

Athena Documents: Adding a DocumentLog in to Athena. ... Select Documents from the navigation menu.Click Add Document in the upper right.Enter the Title of the document. ... Select the Unit to which this document belongs. ... Upload the file. ... Click Upload Document.Feb 8, 2021

How do I upload documents to Athena Patient Portal?

While logged into the Patient Portal, click on the blue “Labs & Documents” button on the right-hand side of your screen. 2. Next, please click on the green “upload new document” button in the middle of the screen.

How do I send a portal message to a patient in Athena?

To send a secure message, create a new patient case and select 'Patient Portal' as the Source/Recipient. Enter your message in the 'Case Description' field and click 'Save' to send. A secure message was sent to a patient not seen during the reporting period.

How do I reset my Athena password?

Visit Othena.com and click on the Patient Login button. Click on the Set Password button. Enter the email you used when you registered. You can now set or reset your password.Jan 26, 2021

Does Athena have a mobile app?

Android Apps by athenahealth on Google Play.

Dedicated support you know by name

When it comes to support, you’re never left wondering where to turn. From the beginning, you’re given a Customer Success Manager (CSM). It’s one person with one mission—to do everything they can to support your practice’s success. They’re knowledgeable about the specific needs of your specialty and how our solutions can best serve you.

Opportunities to continue developing your skills

Get live customer support through chat, email, web support, or over the phone whenever you need it 24/7.

Tracking your performance

Get an instant snapshot of your practice’s performance, as well as actionable insights to help drive more revenue with our Insights Dashboards.

The patient comes first

North Scottsdale Pediatrics wants their patients to feel welcomed and well cared for. “Since our founding, our mission has been to provide the highest-level pediatric care based on evidence-based medicine,” says Dr. Jeffrey Siegel, partner and full-time provider in the practice.

A new way to balance service and care

After a smooth transition to athenaOne, the first hurdle the practice cleared was the large volume of daily calls. “Every day, we have up to 11 providers seeing about 30 patients each,” says Juba. “We get thousands of phone calls a day. We couldn’t handle that many and provide excellent service to each person.”

Improving appointment access and outreach

The practice was able to deepen its relationships with patients and families because of athenahealth’s convenient patient engagement tools. “Our patients are using the patient portal to request refills, referrals, and ask their provider questions,” says Siegel.

Efficiency supports provider satisfaction, too

In fact, with athenaOne, the practice can ensure a good care experience for both providers and patients. “athenahealth has helped us build and customize our entire clinical EMR experience, from building order sets to creating our own encounters.

On the cutting edge and moving forward

North Scottsdale Pediatrics knows they will be able to keep up with change, no matter what the future brings in healthcare. “We’ve formed a great relationship with athenahealth,” says Juba. “They understand our practice’s short-term goals but also our long-term vision. We’re on the cutting edge of technology, and always moving forward.