7 Core Patient Portal Features You Should Look For ...
20 hours ago Jul 24, 2019 · In order to help you evaluate common portal capabilities, we asked patients which portal features they would need the most: Scheduling appointments online Viewing health information (e.g., lab results or clinical notes) Viewing bills/making payments Checking prescription refills/requests Filling out pre-visit forms (e.g., intake form) >> Go To The Portal
What features attract patients to a portal?
Jul 24, 2019 · In order to help you evaluate common portal capabilities, we asked patients which portal features they would need the most: Scheduling appointments online Viewing health information (e.g., lab results or clinical notes) Viewing bills/making payments Checking prescription refills/requests Filling out pre-visit forms (e.g., intake form)
What features are included in the patient forms?
12 Features to Consider. A robust patient portal should include the following features: Clinical summaries; Secure (HIPAA-compliant) messaging; Online bill pay; New patient registration; Ability to update demographic information; Prescription renewals and contact lens ordering; Appointment requests; Appointment reminders; Medication lists; Lab and test results
What is a patient portal and how does it work?
Sep 09, 2019 · Online Appointment Scheduling is one of the most important features on patient portal as it enables patients, regardless of their actual location, to make an appointment on a certain date or on those time slots that suit patients best.
What is the Tol patient portal?
To help you get started, here are five key features that the best patient portal solutions have to offer: 1. Excellent user experience. Consumer expectations have evolved significantly along with technology, and they have the same preferences when it comes to a patient portal.
What are the 5 main features of the new healthcare portal?
5 Key Features Every Patient Portal Needs to OfferExcellent user experience. ... Branding flexibility. ... Flexible financing options. ... Loyalty rewards and incentives. ... Integration with existing systems.May 12, 2020
What type of information can be found on a patient portal?
A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries.Sep 29, 2017
What are the benefits of a patient portal?
The truth is, there are a lot of benefits to using a patient portal for providers.Better Patient Communication. ... Streamline Patient Registration and Administrative Tasks. ... Greater Focus on Patient Care. ... Better Patient-Physician Relationships. ... Improve Clinical Outcomes. ... Optimize Medical Office Workflow.Dec 8, 2017
What security features need to be added to health care databases?
Here we look at what features are required for patient portal security, and the protection and confidentiality of collected health information.Encrypted database features. ... Provide Role-Based Access Control (RBAC). ... Extensive password protection and MFA (multi-factor authentication). ... Audit Trails. ... Consent.More items...•Jun 3, 2020
What are the benefits and challenges of using patient portals?
What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016
What information is excluded from a patient portal?
However, it also had to exclude behavioral health, protected minor visits, research records, business records, and other sensitive record content. The portal automatically downloads or excludes documents based on type or provider, says Meadows, who helped solidify a process for integrating the portal with the EHR.
How do you improve patient portals?
Here are some ways to encourage patient enrollment:Include information about the patient portal on your organization's website.Provide patients with an enrollment link before the initial visit to create a new account.Encourage team members to mention the patient portal when patients call to schedule appointments.More items...•Jun 25, 2020
Do patient portals improve outcomes?
Patient portal interventions lead to improvements in a wide range of psychobehavioral outcomes, such as health knowledge, self-efficacy, decision making, medication adherence, and preventive service use.
What is the goal of hie?
Electronic health information exchange (HIE) allows doctors, nurses, pharmacists, other health care providers and patients to appropriately access and securely share a patient's vital medical information electronically—improving the speed, quality, safety and cost of patient care.Jul 24, 2020
How can the security of patient information be enhanced?
Properly Maintaining Health Care Information SecurityControl Data Accessibility. ... Train Employees to Recognize Potential Attacks. ... Implement Endpoint Protection Solutions. ... Take Note of the Devices Your Data Passes Through. ... Secure Your Wireless Networks and Messaging Systems. ... Paper Records. ... Understanding Threats.More items...•Jan 18, 2022
What are safeguards for patient portals?
Patient portals have privacy and security safeguards in place to protect your health information. To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.
How do you protect patient information?
How Can You Secure Patient Information?A firewall to prevent unauthorized individuals from accessing your network and data.A spam filter to block malicious emails and malware.An antivirus solution to block and detect malware on your system.A web filter to prevent employees from accessing malicious websites.More items...•Oct 13, 2021
What is a patient portal?
Patient portal is a website providing 24/7 access service to patients’ personal health information across any device. With a username and password,...
What are the benefits of patient portals?
Apparently, patient portals as software providing easily accessible information to users can bring considerable benefits both to physicians and pat...
How patient portals create value for patients?
Patients’ presence on patient portals unlocks for them the opportunities to: schedule appointments hassle-freeimprove their health awareness with a...
What features should be included in a patient portal?
Patient portal developers should certainly pay attention to including the following features into the functionality package of their product to ach...
Know Your Options
Evaluate your options and create a long-term strategy. By assessing the full range of portal components, you can then determine which capabilities will best suit your practice.
Registering
Save the patient time in the office. When registration is completed prior to an appointment, patients spend less time in the waiting room and more time engaged in their care.
Secure Messaging
When your patient portal is integrated with your EHR system, secure messaging provides an efficient way to exchange information with both patients and other providers.
Providing Educational Materials
Diagnoses and treatment plans can be difficult for patients to understand and remember. In order to reinforce this information, practices have been giving patients supplemental printed materials for years. And now, with a portal, patients can access these materials online.
Ask for Patient Feedback
It is important to communicate with your patients and ask for feedback about your practice’s performance and services—including your patient portal. In order to get tips from them for making the portal more useful, Ms.
How to improve patient portal?
In addition, patients’ presence on patient portals unlocks for them the opportunities to: 1 schedule appointments hassle-free 2 improve their health awareness with a wide range of educational resources 3 communicate with healthcare professionals directly 4 get valuable insights in their health history with a variety of data.
Why are patient portals important?
One of the top benefits of patient portal usage is dramatic increase of patient engagement due to opening various possibilities of involvement for patients in their healthcare upon patient portal activation and utilization.
What is the ultimate requirement for compliance with HIPAA regulations?
It should be noted that the ultimate requirement for compliance with HIPAA regulations demands that all patient portal vendors ensure the restricted access to protected health information by enabling the usage of a secure username and the strong password for each individual user.
Why is patient engagement important in healthcare?
According to the World Health Organization Report, patient engagement became an integral component of healthcare as patients once involved in the process are more capable of taking informed decisions in favor of healthcare awareness.
What is online appointment scheduling?
Online Appointment Scheduling is one of the most important features on patient portal as it enables patients, regardless of their actual location, to make an appointment on a certain date or on those time slots that suit patients best.
Why are portals beneficial?
Portals are beneficial in terms of managing the process of patient registration with ease. Patient portals enable easy-to-perform sign in to get access to the records or complete patient forms for having a test, getting insights with health history data, tapping in immunization records, or lists of prescribed medication lists.
What is a prescription refill?
Prescription Refills. The ongoing treatment, repeated medical procedures often require that the patient has access to Prescription Refills. By facilitating this process, healthcare professionals can expect improvement of patient engagement.
What is patient portal?
The most effective patient portal solutions integrate seamlessly with a practice’s electronic health record (EHR) system to communicate with each other fluidly. A number of practices have found themselves struggling with multiple systems that simply don’t function well together. Your patient portal solution should be able to work in unison alongside your other systems without complications.
What percentage of healthcare consumers are on high deductible plans?
The rising cost of healthcare is likely a point of stress for many of your patients—especially those on high-deductible health insurance plans. The National Center for Health Statistics estimates that roughly 40 percent of healthcare consumers are currently on high-deductible plans. In other words, an increasing number of patients are paying for medical expenses out of their own pockets.
Why is back and forth communication important in EHR?
Back and forth communication between patients and providers is key to patient education and for handling problems related to confusion regarding care beyond the office. An EHR patient portal should offer an easy to use messaging system that can allow communication directly to and from parties involved in patient care.
How does patient engagement affect healthcare?
Patient engagement factors heavily in the future of healthcare services, from both the perspective of Meaningful Use regulations and in the context of using an EHR to provide more cost efficient services and improve the quality of care. Research reported by the Agency for Healthcare Research and Quality shows that when patients are not engaged in their care, practices waste resources due to repetitive patient education efforts, increased diagnostic tests, and a greater need for referrals. Furthermore, the research shows increases in patient engagement have been linked improved patient outcomes across a number of metrics and have been shown to reduce the rate of preventable readmissions.
Easy to Follow User Interface
- Although this is probably more aptly described as a set of features or characteristics of an EHR patient portal, patients should not have to struggle to access and navigate the portal. The best test for accessibility is to consider the least tech savvy person you know and consider whether they would experience difficulty using the portal. If so, it may be appropriate to find one that user…
Messaging and Communication
- Back and forth communication between patients and providers is key to patient education and for handling problems related to confusion regarding care beyond the office. An EHR patient portal should offer an easy to use messaging system that can allow communication directly to and from parties involved in patient care.
Registration
- Workflow at the front end of a practice can suffer when patients are confronted with a cumbersome registration process. Allowing patients to register online can reduce wait times and allow less workload on front desk staff.
Scheduling
- Missed appointments can be detrimental to revenue flows and the combined tasks of rescheduling and scheduling new intakes can disrupt workflow. A portal that allows patients to manage appointments and send appointment reminders can ensure that intake staff is not overburdened by processing appointment scheduling and registration simultaneously and can re…
Enhanced Security
- Your patient portal should exceed Meaningful Use requirements at a minimum. To ensure data privacy information communicated via a patient portal should be encrypted which exceed HIPAA requirementsand provides further protection against accidentally misdirected or hacked personal health information from being read by the wrong party. Further, a portal should have adequate p…