what is the average percentage of patients who use the patient portal

by Miss Taryn Bogisich 8 min read

Individuals’ Access and Use of Patient Portals and …

12 hours ago  · ★ About one in five patient portal users (22%) accessed their health information using both a smartphone health app and a computer in 2020. ★ Patient portal users most commonly accessed their health information through a computer (83%) – six in 10 portal users … >> Go To The Portal


About six in 10 individuals nationwide were offered access to their patient portal and nearly 40 percent accessed their record at least once in 2020. Nearly four in 10 patient portal users accessed their portal through a smartphone health app in 2020.

This means that although 90 percent of providers offer patient portals to their patients and patients sign up for the tool, just about 30 percent of patients actively use the portal. This is likely because of poor usability.Jul 31, 2018

Full Answer

How many patients are using the patient portal?

Furthermore, 32.1% (141/439) identified as being a user of the patient portal; 31.2% (137/439) indicated as nonusers, but being aware of the existence of the portal; and 36.6% (161/439) as being nonusers not aware of the existence of the portal.

Does portal use affect patient health outcomes?

Future investigation should more holistically analyze patient portal components in combination with the utilization of health services to elicit potential relationships currently unseen between portal use and patient health outcomes and to explore use that is, in the given context, truly meaningful. Abbreviations CMS

Why do older adults use patient portals?

Our finding that those older adults who use patient portals do so because the use of the portal facilitates efficient and easy access to health information, medical reports, and clinical appointments, is consistent with prior studies investigating older adult adoption of new technologies, such as automated teller cards and cell phones18, 19.

Is there a systematic review of measurement of patient portal utilization?

No known review has systematically assessed the measurements used to investigate patient portal utilization. Objective The objective of this study was to apply systematic review criteria to identify and compare methods for quantifying and reporting patient portal use.

What percent of patients use patient portals?

Nearly 40 percent of individuals nationwide accessed a patient portal in 2020 – this represents a 13 percentage point increase since 2014.

How effective are patient portals?

Patient portal interventions were overall effective in improving a few psychological outcomes, medication adherence, and preventive service use. There was insufficient evidence to support the use of patient portals to improve clinical outcomes.

Why do people not use patient portals?

Disadvantages of patient portals result in these lower rates of use. For some people, they avoid using the portals altogether for reasons like security issues, low health literacy, or lack of internet. Even for those who do access their accounts, there are still other disadvantages of patient portals.

Do patients like patient portals?

Eight studies reported that patients or their caregivers want more portal education, training, or support. Two studies found that their participants want human connection as they learn about the portal and how to use it, as well as when they encounter issues.

Are patient portals easy to use?

Portals provide physicians with a fast and easy way to communicate with chronically ill patients. They are a place to get complete and more accurate patient information. Portals empower patients to take ownership of their own healthcare, so they remain aware of the entire care process.

Why is the patient portal a good tool for patient engagement?

Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

What is the most common barrier to the use of the patient portal?

Among nonadopters (n=2828), the most prevalent barrier to patient portal adoption was patient preference for in-person communication (1810/2828, 64.00%) (Table 2). The second most common barrier was no perceived need for the patient portal (1385/2828, 48.97%).

When did the medical field start using patient portals?

Early Implementation And Growth Of Patient Portals In the late 1990s and early 2000s, the earliest adopters of patient portals began offering electronic tools for patient-centered communication, often “tethered” to their integrated electronic health record system.

What is a patient portal in healthcare?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits. Discharge summaries. Medications.

What is the future of patient portals?

April 19, 2022 - It's time for healthcare professionals to begin reconsidering patient portals as not only tools for patient data access, but also as tools for building the patient-provider relationship.

How do you improve patient portals?

5 steps to maximize your patient portal and boost practice...Meet patient priorities. ... Integrate the portal into practice workflow. ... Identify patients who will most benefit from portal use. ... Promote the portal. ... Evaluate portal use and modify practice operations.

How do you optimize patient portals for patient engagement and meet meaningful use requirements?

Meet Meaningful Use Requirements The portal must be engaging and user- friendly, and must support patient-centered outcomes. The portal also must be integrated into clinical encounters so the care team uses it to convey information, communicate with patients, and support self-care and decision-making as indicated.

How do patient portals empower consumers?

When used effectively, patient portals can empower consumers by enabling active management of their own care. However, we know little about how patient portal use fits into the broader personal health information management (PHIM) practices of various groups, such as older adults.

How old are Portal users?

Portal users ranged in age from 61 to 93 years , and most lived independently in a private residence (60%) and had college education or higher (67%). Although portal nonusers were similar in age, fewer were college educated (53%) and more lived in retirement or assisted living facilities (74%).

Why is it important to understand consumer health information?

Important to the success of the consumer health movement is accurate, accessible, and understandable health information to assist with treatment and health decisions . Older adults are the largest consumers of health care and expend the greatest proportion of US health care dollars.

What is a patient portal?

As per the scope of the report, the patient portal is a web-based access point that is connected with the electronic health records (EHR) systems and is focused on patient’s access to health records. The patients can share their health information and communicate remotely. These allow patients to look into various data points. Some portals allow patients to check medical history data and view demographics.

Which country has the largest patient portal market?

North America has been the largest patient portal market due to wide technological advancements in the region. Countries, such as the United States and Canada, have been successful in implementing IT technologies in their healthcare systems, which as a result, may boost the market growth.

What are the technologies that are used in healthcare?

Healthcare technology, genomics, connected devices, big data analytics, and artificial intelligence are generating vast amounts of health data and insights, which are enabling healthcare providers to make better and faster diagnoses and more informed treatment decisions.