web patient portal implementation 3 months after adoption

by Waldo Boyle 9 min read

Viewing Patients as Partners: Patient Portal …

1 hours ago  · Patients First leadership views the patient portal as an important way to support “patients as partners.”. The NextMD patient portal was rolled out in August 2010 and serves three core functions: Providing patients with an electronic clinical summary, Providing timely access to lab results, and. Providing secure messaging with clinical and ... >> Go To The Portal


How to successfully adopt or replace a patient portal?

 · Patients First leadership views the patient portal as an important way to support “patients as partners.”. The NextMD patient portal was rolled out in August 2010 and serves three core functions: Providing patients with an electronic clinical summary, Providing timely access to lab results, and. Providing secure messaging with clinical and ...

Why is clinician buy-in important for patient portal adoption?

 · Reaction to the patient portal implementation has been very positive. Patients appreciate the convenience, for example, of being able to contact the practice at any time of day or night. For many patients, the use of Web-based information and electronic communication is “second nature”; consequently, they are comfortable using the portal.

What do you need to know about patient portal implementation?

 · Staff should inform patients about the reasons for the replacement, what the new benefits will be, and the portal’s security level. Ultimately, the patient portal’s success will rely on how the patients use it with their providers. Meaningful patient portal use depends on strong secure messaging habits and data access.

What are your organization’s needs and priorities for portal adoption?

 · • Post-implementation: 2.3 percent. 3. Portals also increase patient loyalty. Patients with access to a portal are 13 times more likely to schedule a return visit. Over 18 months, practices that adopted portals had an 80 percent retention rate, compared to a 67 percent retention rate of practices without portals.

How do you implement a patient portal?

7 Steps to Implement a New Patient Portal SolutionResearch different solutions. ... Look for the right features. ... Get buy-in from key stakeholders. ... Evaluate and enhance existing workflows. ... Develop an onboarding plan. ... Successful go-live. ... Seek out painless portal migration.

What are the top barriers to patient portal adoption use?

Burying lab results or not offering access to clinician notes will likely keep patients from seeing the utility of the portal. Even if providers offer this health data, making it difficult for patients to navigate to it will reduce the utility in the technology.

What is the difference between PHR and patient portal?

PHRs, EHRs and patient portals A PHR that is tied to an EHR is called a patient portal. In some but not all cases you can add information, such as home blood pressure readings, to your record via a patient portal.

Can you hear me now a patient portal initiative program to increase patient engagement in an outpatient primary care setting?

The portal initiative program increased patient portal registration by 70% during the eight- week timeline. Using the PHE-5 scale as a metric, an increase in patient engagement of 60% was found, as three of the five scales showed an increase in engagement.

What are the challenges of patient portals?

Patient portals are secure websites that give people access to their personal health information from anywhere, at any time....Table of ContentsGetting Patients to Opt-In.Security Concerns.User Confusion.Alienation and Health Disparities.Extra Work for the Provider.Conclusion.

What is the nurse's role in implementation of patient portals in healthcare?

Nurses encourage patients to enroll in the portals, wear buttons to welcome questions from patients and their families, explain the portal's privacy and security features, and demonstrate how to look up test results, send and receive provider messages, and request prescription refills.

What is the purpose of patient portal?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits.

What is the difference between EHR and PHR?

What's the Difference? Whereas an electronic health record (EHR) is a computer record that originates with and is controlled by doctors, a personal health record (PHR) can be generated by physicians, patients, hospitals, pharmacies, and other sources but is controlled by the patient.

What is tethered PHR?

Tethered/Connected Personal Health Records: A tethered, or connected, PHR is linked to a specific health care organization's electronic health record (EHR) system or to a health plan's information system.

When did patient portals start?

In the late 1990s and early 2000s, the earliest adopters of patient portals began offering electronic tools for patient-centered communication, often “tethered” to their integrated electronic health record system.

Why do patients not use patient portals?

About seven in 10 individuals cited their preference to speak with their health care provider directly as a reason for not using their patient portal within the past year. About one-quarter of individuals who did not view their patient portal within the past year reported concerns about privacy and security..

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.

When did Dover Family Physicians adopt EHR?

Dover Family Physicians adopted an electronic health record (EHR) system in 2008 with a goal of improving the quality of patient care and especially strengthening preventive care services. The practice has focused on ways to use the EHR to engage patients and their family members in their health and healthcare through a patient portal implementation. The practice, located in Dover, Delaware, has four physicians and two physician assistants, and provides primary care to more than 800 patients weekly.

How long does it take for a nurse to respond to a patient?

The practice established standards for response times of within 4 hours for more urgent questions to 2 days for prescription refills

How to get the most value from an EHR?

To get the most value from an EHR, practices will need to invest time in training and preparation. Some customization of the system will likely be needed based on how the practice functions and the individual work styles of the various providers.

Patient Portal Adoption

Wikipedia defines patient portals as “…healthcare-related online applications that allow patients to interact and communicate with their healthcare providers. Some patient portal applications exist as stand-alone websites and sell their services to healthcare providers.

About davidleescher

David Lee Scher, MD is Founder and Director at DLS HEALTHCARE CONSULTING, LLC, which specializes in advising digital health technology companies, their partners, investors, and clients.

6 Responses to Patient Portal Adoption

I find the last point in this article a little baffling, in that it states that a study of ten focus groups of diabetic patients showed “interest in patient portal use correlated with dissatisfaction with the patient-provider relationship and that disinterest in portal use was related to satisfaction with the p-p relationship.” I’m very satisfied with my doctor, and was pleased when his group began using a portal.

Abstract

Objective An intranet portal that combines cost-free, open-source software technology with easy set-up features can be beneficial for daily hospital processes. We describe the short-term adoption rates of a costless content management system (CMS) in the intranet of a tertiary Greek hospital.

Introduction

Free open-source software (FOSS) and innovative principles still drive academic, industrial and healthcare software engineering.

Design

We implemented our intranet portal in the 251 General Hospital of Hellenic Air Force, which is a large tertiary hospital ( https://www.haf.gr/structure/gea-2/251gna/, last accessed December 2018) employing 1850 workers. All parts of the software development followed the Waterfall Model.

Results

After 10 months of running the portal, the results are quite encouraging.

Conclusions

In conclusion, it is obvious that empowering modern daily healthcare management with new software implementation is more than a necessity. We believe that the abilities of FOSS can positively influence the daily hospital management to a greater extent.

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