wb pediatrics patient portal

Calls During Office Hours

We encourage you to call the office with your questions. Our billing department is available from 9:00 am to 5:00 pm. For non urgent medical related questions, call us during business hours. The best way to get non urgent questions answered is via the portal where you can message the docs directly.

Communication Via the Patient Portal

Our Athena Patient Portal is a HIPPA compliant convenient method of messaging our staff. Seeing as our physicians and nurses spend a large part of their work day caring for patients, in the office, we encourage all non-urgent medical questions be sent through the patient portal.

Prescriptions

It is our policy that no new medications, including antibiotics, are prescribed without first being examined by one of our physicians. For chronic conditions, we will be more than happy to refill your prescription, provided that we have been following your child for this condition.

Copayment and Deductibles

Many insurance plans require you to pay a copayment and/or meet a yearly deductible. Copayments and yearly deductibles constitute a contractual obligation between you and your health plan provider.

Late Policy

If you are more than 15 minutes late for your scheduled well visit, we have to reschedule. Ill children will be worked into the schedule, with prompt patients given priority.

Additional Instructions

Please make sure your insurance allows you to go to the proper ER, imaging center or lab. If you use the incorrect facility, you may be held financially responsible for any charges incurred.

No-Show Policy

Quality care for our patients is our priority. Please take a few minutes to review our no-show policy. If you have any questions please let us know.

About MyChart

MyChart is a third-party application and may update their website and/or app without notifying our practice. We will do our best to keep up-to-date information here on how to locate the most important items. If you have any questions, please call the office and we will assist you to the best of our ability.

Access Types

Online communication helps us streamline care and give you the information you need in a format you can access at your convenience. MyChart Access is available for patients 13 years and older and legal guardians [ proxy accounts] of patients under 18 years. Please call the office for initial sign up.

Printing a Health Form

To print a health form, you’ll need to be on a browser (not the mobile app).