vanderbilt patient billing portal

How do I set up a payment plan for Vanderbilt Medical bills?

To set up a payment plan for Vanderbilt University Medical Center or Monroe Carell Jr. Children’s Hospital at Vanderbilt bills, call the following numbers based on the first letter of the patient’s last name. For any other statements you may receive, contact the phone number shown on the bill.

What is MyMy health at Vanderbilt services?

My Health At Vanderbilt Services are intended to help you better communicate with your physician's office and staff, to access portions of your medical record that are exposed to patients by Health Information Management (HIM) policy, and to provide general educational information.

How does e-billing work at Vanderbilt University?

Vanderbilt University uses the online e-billing system exclusively. An e-bill is an online presentation of your Vanderbilt Student Account bill, which uses a web-based portal from Higher One to provide access to student financial records.

How do I get in touch with a Vanderbilt Doctor?

You, the patient, contact Vanderbilt online through My Health at Vanderbilt or via telephone at (615) 343-4444. You will be asked to provide some information to the provider, such as identification and insurance information.

Aetna Better Health – KY Medicaid

Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)

BlueCross BlueShield TennCare

BCBST CoverKids – (Under age 19 Adults patients may require preauthorization.)

Cigna

Cigna Connect (expanding from Nashville market to all TN markets beginning 2021.)

All About Billing, Step by Step

At Vanderbilt University Medical Center, we're here to help you understand the billing process and answer your questions.

When making your appointment

You, the patient, contact Vanderbilt online through My Health at Vanderbilt or via telephone at (615) 343-4444. You will be asked to provide some information to the provider, such as identification and insurance information. Once the provider has this information, the scheduling team can help you set an appointment time and date.

On the day of your appointment

When you arrive for your appointment or admission, you'll probably need to complete paperwork required for registration. Be sure to bring your your insurance card, your prescription list and a valid ID. Be prepared to pay any co-pay. See What To Bring to Your Appointment.

After your appointment

After your appointment or visit, VUMC sends an insurance claim to your insurance provider. This claim covers all the services, prescriptions and supplies used during your stay or appointment.

When you receive your bill

You will receive monthly bill (s) for amounts greater than $10 that we determine are your responsibly after insurance payments have been applied. (You may receive more than one bill for your hospital or clinic visit based on the type of care you receive).

If your bill is not paid

We will send you monthly bills for any unpaid balances for up to 120 days after you received services. During this 120-day period, we will contact you multiple times via statements, phone calls and/or emails to remind you about your unpaid balance.

To set up a payment plan

To set up a payment plan for Vanderbilt University Medical Center or Monroe Carell Jr. Children’s Hospital at Vanderbilt bills, call the following numbers based on the first letter of the patient’s last name.

Aetna Better Health – KY Medicaid

Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)

BlueCross BlueShield TennCare

BCBST CoverKids – (Under age 19 Adults patients may require preauthorization.)

Cigna

Cigna Connect (expanding from Nashville market to all TN markets beginning 2021.)

How to view my bill?

You can view your bill and make payments, simply and securely by following the payment option links on the bill. Each time an online payment is made, you will receive a confirmation email for your records. If you prefer to mail your payment, click the "Print Payment Coupon" button at the bottom of your e-bill.

Can students give their parents access to their e-bill?

However, students may give parents and others online access to their accounts. It is the responsibility of the student to check for the latest e-bill and ensure that it is paid on or before the due date. Only students may grant online account access to parents, guardians or other payers.

Can Vanderbilt students access their parents' email?

Only students may grant online account access to parents, guardia ns or other payers . With e-billing, students and parents/others who have been granted access and have enrolled for e-bills are able to: Receive e-mail billing notifications. (Student's emails are sent to their Vanderbilt email address)

Aetna Better Health – KY Medicaid

Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)

BlueCross BlueShield TennCare

BCBST CoverKids – (Under age 19 Adults patients may require preauthorization.)

Cigna

Cigna Connect (expanding from Nashville market to all TN markets beginning 2021.)