valley group patient portal

What is the purpose of the patient portal?

With a patient portal, you can:

• Make appointments (non-urgent)
• Request referrals
• Refill prescriptions
• Check benefits
• Update insurance or contact information
• Make payments to your provider's office
• Complete forms
• Ask questions through secure e-mail

What is the value of a patient portal?

Portals can yield actual value for providers by boosting clinical and financial outcomes. They have the potential to drive patient engagement, patient satisfaction, loyalty, retention, and health outcomes. This is how it can be done.

Do you have a patient portal?

Yes we have a patient portal. You can schedule appointments, access lab results, request refills, view medical records, and send messages directly to your provider. You can learn more here.

How to access the MyHealth patient portal?

The myHealth patient portal is an important tool in managing your care or a loved one’s care. The portal gives you 24/7 access to pertinent information regarding your care versus waiting and calling the clinic or medical records. You can now access the myHealth patient portal using your smartphone or other mobile device (search for “MHealth ...

What level is Valley Medical Group?

Valley Medical Group (VMG) has been certified by the National Committee for Quality Assurance as a Level III Patient - Centered Medical Home.

When will masks be required at Valley Medical Group?

Masks/face coverings will continue to be required for both vaccinated and unvaccinated individuals at all times at Valley Medical Group effective May 29,th in accordance with the order by the Governor of the Commonwealth of Massachusetts.

Is Valley Medical Group a Level 3 hospital?

Valley Medical Group (VMG) has been certified by the National Committee for Quality Assurance as a Level III Patient - Centered Medical Home. What does this mean to you, our patient?

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call during regular business hours.

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Billing

Please plan to take care of co-payments, co-insurance and any outstanding balances at the time of service. Co-payments or deductibles must be paid at the time of visit. We accept debit cards, Visa, Mastercard and American Express.

Insurance

Our staff will make every effort to simplify all billing and insurance claim procedures. We participate with many insurance plans; however, we recommend you call your insurance company prior to your visit to verify coverage and to determine if a referral from your primary care physician is necessary.

Self Pay Policy

If you do not have insurance we require a $132 payment-in-full for a first time visit as a new patient. All appointments thereafter as an established patient will require an $88 payment due at the time of service. These amounts reflect a 35% discount for self-pay patients and apply to all billed services.

Cancellations or Rescheduling

To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

Refill Requests

We are happy to help with refill requests during regular office hours, so please call us at (208) 459-4667 to let us know what you need.