va physicians patient portal

What do patients want in a patient portal?

It contains detailed track records related to recent doctor visits, discharge summaries, medications, immunizations, and lab results. It also provides patients with convenient access to personal health information while allowing them to interact and communicate with healthcare professionals via the internet.

How to use our patient portal?

Use Our Patient Portal. In order to access our patient portal, you need to be a current patient who has had at least one visit in our office. Our front desk can supply you with a temporary portal password after you contact us with a valid email address. Once you have your email and temporary password, you can reach our portal directly from the ...

What is the purpose of the patient portal?

With a patient portal, you can:

• Make appointments (non-urgent)
• Request referrals
• Refill prescriptions
• Check benefits
• Update insurance or contact information
• Make payments to your provider's office
• Complete forms
• Ask questions through secure e-mail

What is the value of a patient portal?

Portals can yield actual value for providers by boosting clinical and financial outcomes. They have the potential to drive patient engagement, patient satisfaction, loyalty, retention, and health outcomes. This is how it can be done.

What do you call if you feel you need medical attention?

If you feel that you require emergency medical attention please dial 911 .

How does Physician Associates of Virginia work?

Physician Associates of Virginia, P.C. provides access to your medical information 24 hours per day by means of the patient portal. With a user name and password you can log in at any time to access your secure account. You can view your medical records (visit information, test results, etc.) and communicate with the office to:

Can urgent medical matters be communicated to us through the Patient Portal?

As a reminder, urgent medical matters should not be communicated to us through the Patient Portal.

Preparing for Your Visit

Whether you are coming in for a mammogram or an annual visit, it helps to know what to expect and how to prepare.

New Patient Information

Welcome to the practice! Make your first visit as simple as possible by filling out your paperwork and contacting your insurance carrier before you come in.

Patient Portal Benefits

From paying your bill to sending a message to your provider, the patient portal gives you convenient access to all of your health information.

Billing & Insurance

Need help navigating billing and insurance? Our expert staff can help you.

Medical Record Request

Do you need your medical records? Just let us know! We're happy to help.

Clinical Research Program

We are proud to offer clinical research studies. Medical care and compensation are included with enrollment. See if you qualify.

What does an asterisk on a statement mean?

On your statement under the Description column, you will see an asterisk (*) beside the line item detail which will indicate that insurance has been filed and charges are pending payment from your insurance carrier. If you do not see the (*) and your insurance carrier has not paid on your charges, please call our Business Services department at (540) 772-3690.

What does it mean when charges are billed to insurance?

Charges billed to an insurance company will appear on the front of this statement indicating they have been filed with the insurance carrier on record at Lewis-Gale Physicians Business Services. It is important to remember that health insurance coverage varies and not all charges will be covered or paid in full. If your insurance carrier denies a service, you are responsible for the balance of the account.

How long does it take for insurance to pay out after the statement?

In many cases insurance companies do not mail payment for several weeks after they have mailed out the Explanation of Benefits. Please wait for your next statement. Also note the date on you Explanation of Benefits. If it is after the “Statement Date”, payment will not show until your next statement.

How long does it take for Lewis-Gale to pay for secondary insurance?

If your secondary insurance is a non-contracted carrier with Lewis-Gale Physicians and payment is not received within 45 days, the balance will be made patient responsibility and it will be up to the individual to follow up with your carrier for payment.

How often do you get a statement from your insurance company?

Even though an insurance claim is pending, you will receive a statement each month if your account has an outstanding balance.

How long does it take to pay a medical bill?

For charges filed with an insurance carrier, payment is due within 30 days from the date of the charge or a portion of the charge is identified, as a patient responsibility (not covered by insurance).

Can you file a paper claim with Lewis-Gale?

Secondary insurance claims will be filed with carriers that accept electronic information if you provide your current secondary insurance card at the time of service. If your secondary insurance will not accept electronic information, Lewis-Gale Physicians will file a paper claim with your secondary insurance carrier on your behalf. If your secondary insurance is a non-contracted carrier with Lewis-Gale Physicians and payment is not received within 45 days, the balance will be made patient responsibility and it will be up to the individual to follow up with your carrier for payment.