uw ecare patient portal

Does UW Medicine have a patient portal?

MyChart patient portal Manage your healthcare and billing with MyChart MyChart is a free online patient portal that UW Medicine offers patients. With MyChart, you can easily access your medical records, appointment scheduling, billing and payment information, prescription refills and more — all in one secure location.

How do I switch from UW Medicine Ecare to MyChart?

Contact the UW Medicine Customer Care Center at 855.520.5151. If you were using eCare, you won't need to do anything to switch to MyChart — eCare automatically updated to MyChart for you.

How can I Manage my healthcare and billing with UW Medicine?

Manage your healthcare and billing with MyChart MyChart is a free online patient portal that UW Medicine offers patients. With MyChart, you can easily access your medical records, appointment scheduling, billing and payment information, prescription refills and more — all in one secure location. With MyChart, you can:

What happened to eCare and my other patient portals?

If you already had eCare, your account automatically updated to MyChart on March 27. UW Medicine’s other patient portals – known as Cerner and Mobile MD – retired on March 27. If you were previously using another patient portal, see the directions above to create a new patient account.

COVID-19 Info

We are scheduling vaccinations for ages 5+ and others who are eligible. Learn more:

Receive personalized healthcare when and where you want it

UW Medicine brings board-certified doctors to you through two virtual care offerings: telemedicine visits and on-demand virtual care.

Telemedicine Visits with Our UW Medicine Doctors

Since the start of the COVID-19 pandemic, we have greatly expanded our telemedicine services so patients can get the primary and specialty care they need.

Schedule telemedicine visits for many health concerns, such as

Sometimes a physical examination is a necessary part of your doctor visit.

COVID-19 Info

We are scheduling vaccinations for those who are eligible. Learn more:

About your telemedicine visit and how to prepare

A telemedicine visit is similar to an in-person appointment with your doctor. During the visit, a UW Medicine provider will use a video-based platform to talk with you about your current health concerns. Your visit can take place using a computer, tablet or smartphone from a location that is the most convenient for you — like home.

How to use Zoom for telemedicine visits

We have provided instructions in both PDF and video in the following languages:

Need help or have questions?

If you need help setting up your phone or computer or have questions about telemedicine visits, please call 206.520.5100 for assistance.

Helpful tips for the visit

Prepare notes or have a list of topics you would like to discuss with your doctor.

Frequently Asked Questions

Telemedicine is a term used to describe the way you can get the health care you need when you and the doctor aren’t in the same place at the same time. We use the term “telemedicine visit” to specifically refer to a one-on-one visit between you (the patient) and your doctor (UW Medicine provider) using video.