using a patient portal to communicate laboratory test results in community practices colling

by Alexandria O'Connell 10 min read

Patient Portal Increases Communication Between …

6 hours ago Feb 07, 2018 · Patients can use the patient portal to: E-mail questions; Schedule appointments; Request prescription refills; Providers have the ability to: Send patients post-visit clinical summaries and lab results via an attachment. Respond to patient messages in between seeing patients to complete tasks more efficiently and avoid “phone tag” with patients >> Go To The Portal


How are lab results provided to patients?

Feb 07, 2018 · Patients can use the patient portal to: E-mail questions; Schedule appointments; Request prescription refills; Providers have the ability to: Send patients post-visit clinical summaries and lab results via an attachment. Respond to patient messages in between seeing patients to complete tasks more efficiently and avoid “phone tag” with patients

What is the patient portal messaging function?

Nov 30, 2020 · Another 31 percent said receiving lab results, like a COVID-19 test, reduces the risk they will miss important clinical information. Having those results inside the portal makes it easier for them to refer back when needed. But there are some stipulations to this. Patients viewing lab results at home via the patient portal—not with their ...

How can patients download clinical reports from the patient portal?

Background: Communicating laboratory test results online has several advantages for patients, such as improving clinical efficiency and accessibility, thereby helping patients to take an active role in managing their health. Objective: This study aimed to investigate the experiences and self-efficacy of patients using an online patient portal that communicates laboratory test results.

How did bvchc proceed with creating a patient portal?

to communicate with providers, obtain lab results online, and make appointments. Medical practices have had success in getting a wide range of patients—including the elderly, lower income, and those with chronic illnesses—to use a patient portal.

Provide clear instructions

Although many healthcare organizations have offered patient portal access for some time, it hasn’t been until the COVID-19 pandemic that the technology has seen broad consumer utility.

Reporting easy-to-understand test results

Data shows that patients like seeing their lab results, regardless of the outcome, via the patient portal or through an email message. According to a 2017 study published in the American Journal of Managed Care, 77 percent of patients want to see their lab results online via the patient portal.

Keeping an organized call center

Of course, a patient viewing her COVID-19 lab test results via the patient portal may still pick up the telephone. As noted above, she may not understand her result, or might want to follow-up about next steps even if she has tested negative.