user interface with patient portal

What are the key features of a patient portal?

Jul 24, 2019 · Top 7 patient portal features in action Appointment scheduling. Highlight: The drop-down menus in this user interface (UI) make it easy for patients to set... Viewing health information. Highlight: If a patient has questions about his/her results or wants tips from your team on... Bill pay/view. ...

How to promote the patient portal to encourage login?

Sep 27, 2018 · Giardina: Patient portals, specifically the laboratory test result interface, would benefit from rigorous user-centered design to create an easy-to-use and meaningful interface for patients to view test results. This would allow patients to focus on making sense of their test results rather than being frustrated by usability issues or leaving the portal to search for …

Are patient-facing IT tools patient portals or applications more effective?

Patient portals provide patients with electronic access to their health records. Since there has been limited use of patient portals in mental health settings, there is a lack of research regarding the usability of the technology amongst this patient population. The purpose of …

Do patients and caregivers use portals to communicate with healthcare staff?

Apr 11, 2019 · Portal design: umbrella term for all design-related aspects of the portal including portal interface, content, features, and functions Usability: extent to which a patient portal has the property of being able to be used by patients, caregivers, and health care teams to enhance patient engagement with effectiveness, efficiency, and satisfaction

How do I make patient portal user friendly?

Another way to make using the portal easy is to include a link to the site every time you send a notification. Patients often get a notification that they have a message from their doctor, but the automatically generated message doesn't even say who is sending out the notification.

What should be included in a patient portal?

A robust patient portal should include the following features:Clinical summaries.Secure (HIPAA-compliant) messaging.Online bill pay.New patient registration.Ability to update demographic information.Prescription renewals and contact lens ordering.Appointment requests.Appointment reminders.More items...

What do patients want from a patient portal?

May 13, 2016 - Patient portals are an online website that is connected to the EHR, centrally focused on patient access to health data. These tools give patients a look into various data points, including lab results, physician notes, their health histories, discharge summaries, and immunizations.May 13, 2016

What is patient portal software?

Introduction. Patient portal software is quickly becoming a necessity in medical practices across the United States. ... A patient portal can be defined simply as a “secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection.”

What are the benefits and challenges of using patient portals?

What are the Top Pros and Cons of Adopting Patient Portals?Pro: Better communication with chronically ill patients.Con: Healthcare data security concerns.Pro: More complete and accurate patient information.Con: Difficult patient buy-in.Pro: Increased patient ownership of their own care.Feb 17, 2016

What is a patient portal and how does it help medical practices?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information such as: Recent doctor visits.Sep 29, 2017

Why is the patient portal a good tool for patient engagement?

Background. Engaging patients in the delivery of health care has the potential to improve health outcomes and patient satisfaction. Patient portals may enhance patient engagement by enabling patients to access their electronic medical records (EMRs) and facilitating secure patient-provider communication.

Do patients like patient portals?

Eight studies reported that patients or their caregivers want more portal education, training, or support. Two studies found that their participants want human connection as they learn about the portal and how to use it, as well as when they encounter issues.Jan 25, 2021

What is patient engagement?

"Patient engagement" is a broader concept that combines patient activation with interventions designed to increase activation and promote positive patient behavior, such as obtaining preventive care or exercising regularly.Feb 14, 2013

What are the different types of patient portals?

There are two main types of patient portals: a standalone system and an integrated service. Integrated patient portal software functionality usually comes as a part of an EMR system, an EHR system or practice management software. But at their most basic, they're simply web-based tools.Feb 12, 2021

What is the best patient portal?

athenaOne. athenahealth currently works with a network of more than 160,000 providers. ... RXNT. RXNT's integrated suite of ONC-ACB certified EHR, Practice Management, and Billing software optimizes clinical outcomes and revenue management. ... Elation Health. ... CareCloud. ... Benchmark Systems. ... Mend. ... Office Practicum. ... SimplePractice.More items...

What makes the patient portal different from a PHR?

A tethered PHR, as defined by the ONC, is an online interface tied to an EHR with which patients may view and sometimes interact with their health data. ... A patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection.Feb 17, 2017

What prompted you to conduct this research on patient-centered clinical decision support?

Traber Giardina: The patient portal has been heralded as an amazing tool to engage and empower patients. While patient access to their health information is an essential part of patient engagement, data on the usage of these portals from many healthcare organizations shows that this tool is used far less than developers had hoped.

What are the key takeaways from your research and how do they differ from or build upon previous research?

Giardina: Our study highlights the need for user-centered design in patient portal design. Identifying patients’ information needs through needs assessments and requirement studies is a first step. However, interfaces must be designed so that the information patients need is presented in a way that is easy to use and easy to interpret.

What implications do your findings have for the development and dissemination for future patient-centered clinical decision support?

Giardina: Patient portals, specifically the laboratory test result interface, would benefit from rigorous user-centered design to create an easy-to-use and meaningful interface for patients to view test results.

What additional research is needed in patient-centered clinical decision support and how can others build on your research?

Giardina: Patient portal use continues to be low despite increased access to health information. Future research should expand on our findings to thoroughly explore the relationship between patients’ use of patient portals, the perceived usability of the portal interface, and patient’s understanding of the information presented in the portal.

1. Your staff will understand it better

This seems like an unlikely place to start but it is the most important. You cannot teach what you do not understand.

3. Flexibility

A portal that’s user-friendly and highly interactive offers a level of flexibility that makes it easy for a practice to adapt to whatever changes are coming to the healthcare sector.

ABSTRACT

Electronic health records change the landscape of patient data sharing and privacy by increasing the amount of information collected and stored and the number of potential recipients.

INTRODUCTION

As a nation, we are making progress toward the goal of seamless, user-transparent, cross-organizational health data exchange.

METHODS

This study is part of a larger project investigating patient sharing and access preferences to electronic health records. This portion of the study is the interview, which focused on understanding patient preferences for, attitudes about, and strategies for managing the privacy of a patient's EHR and the design implications thereof.

RESULTS

The 30 participants in this study were the same as reported in Caine and Hanania. 14 Enrolled patients were 73 % women, 30 % minority (African-American or Multiracial), and had a mean age of 46 ± 12 (SD) years.

DISCUSSION

Our results, when viewed in combination with the ONC for Health Information Technology (HIT)’s privacy and security framework—eight principles that serve as a data collection framework for the protection of consumer privacy 21 —suggest six implications for the design of a patient-centered 22 tool allowing patients to control disclosure of their EHR data.

CONCLUSIONS

Our study suggests the need for and key characteristics of design of a patient-accessible EHR that places privacy control in the users’ hands. We have identified three interaction methods that enable information access control, as well as two specific features that promise to aid the user: contextual privacy controls and access notifications.

Acknowledgements

We are grateful to Sheri Alpert, Peter Schwartz, Aaron Carroll, Jere Odell, Mike Barnes, Jon Duke, Jeff Friedlin, Doug Martin, Michele Degges, Morgan Soladine, Denise Anthony, Kay Connelly, Crystal Boston, Nathan Mihalik, Brenda Hudson, Jane Anne French, Patrick McGuire, Laura Yorger, Bedellion Armstrong, Kelli Givens, Genesis Thomas, Jennifer Hutchenson, Allison Stieneker, Theda Miller, Chris Power and Marc Overhage.

What is the use of health information technology?

Widespread use of health information technology (IT) could potentially increase patients’ access to their health information and facilitate future goals of advancing patient-centered care. Despite having increased access to their health data, patients do not always understand this information or its implications, ...

How can information technology improve patient care?

There is growing interest in electronic access to health information and the use of digital data for both disease and health-related tracking. Widespread use of health information technology (IT) could potential ly increase patients’ access to their health information and facilitate future goals of advancing patient-centered care.1 For example, health IT can be used to facilitate information exchange with clinicians and instruct patients when to act upon clinical issues, such as out of range physiologic parameters, follow-up of test results, and complications of medication use. 2 Tools such as personal health records, patient portals, and various mobile health (mHealth) applications (apps) have been developed to help patients engage in their own care. Already, a significant number of patients use health IT; therefore, it is essential that patient-facing health IT be tailored to their needs. In this paper, we discuss two forms of patient-facing health IT tools—patient portals and apps—to highlight how, despite several limitations of each, combining high-yield features of mHealth apps with portals could increase patient engagement and self-management and be more effective than either of them alone. This could potentially improve both patient experience and outcomes related to patient-facing health IT.

Who wrote Patient Portals and Health Apps: Pitfalls, Promises, and What One Might Learn from the

This statement accompanies the article Patient portals and health apps: Pitfalls, promises, and what one might learn from the other authored by Jessica L. Baldwin and co-authored by Hardeep Singh, Dean F. Sittig, Traber Davis Giardina and submitted to Healthcare as an Article Type. Authors collectively affirm that this manuscript represents original work that has not been published and is not being considered for publication elsewhere.We also affirm that all authors listed contributed significantly to the project and manuscript. Furthermore we confirm that none of our authors have disclosures and we declare noconflict of interest.

What is a patient portal?

Patient portals are intended to engage patients by giving them access to medical information ; however, if patients are unable to understand the information or the system is not usable, patients will not take advantage of them. Despite several aforementioned drawbacks, apps have used evolving innovative designs to engage consumers and offer unique features and functions that could be translated to patient portal design. For instance, Apple's ResearchKit's Diabetes app pings the user daily to update disease and symptom-related information. Check-in questions or user-friendly alerts in portals could similarly be explored for engaging more patients their health care. Alerts could ask if the patient understands an abnormal result, direct them to helpful resources, and encourage test result follow-up. Finally, test results in the portal need to be easily understood by laypeople or displayed using simplified medical terms. For example, a portal might display elevated cholesterol as "↑LDL cholesterol," or even just display the number without a flag, whereas a health app may label it as “bad cholesterol.”

What is the HealthKit app?

In June 2014, Apple announced the HealthKit cloud application programming interface (API) and its partnership with Epic (Verona, WI), an electronic health record vendor who also makes MyChart (a popular patient portal), and the Mayo Clinic (Rochester, MN).

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