university hospital colorado springs patient portal

How do I contact the University of Colorado hospital patient accounts department?

(For billing issues, please contact the University of Colorado Hospital Patient Accounts department at 720.553.1700 .) Patients and/or their representative may submit a concern or complaint, verbally or in writing, to the UCH Patient Representative.

Why volunteer at the University of Colorado Hospital?

Share your time and talents by volunteering at the University of Colorado Hospital. Make new friends, enjoy a change of pace, gain a new perspective, learn more about health care and, most important, help us improve lives.

How do I contact UCH’s Office of patient representatives?

University of Colorado Hospital’s (UCH) Office of Patient Representatives is available to assist you. (For billing issues, please contact the University of Colorado Hospital Patient Accounts department at 720.553.1700 .)

Is there a Memorial Hospital in Colorado Springs?

UCHealth Memorial Hospital Central in Colorado Springs is an award winning, 413-bed hospital that has been recognized nationally for quality, research and outcomes. We provide a comprehensive list of inpatient and outpatient services at our Central and North facilities, as well as at multiple outpatient locations.

What is UCHealth Memorial Hospital Central known for?

The American College of Cardiology has recognized UCHealth Memorial Hospital Central for its demonstrated commitment to comprehensive, high-quality culture and cardiovascular care.

What is HealthLink at Memorial Hospital?

In addition to a nurse advice line, HealthLink at Memorial Hospital provides classes, health risk analyses, screenings and other wellness programs.

How long does it take to get a complaint from Memorial Hospital?

Complaints are received 24 hours a day at 719.365.5621. The Patient Representative will contact the patient within three (3) calendar days to acknowledge that it was received.

What is the phone number for Memorial Hospital?

Please call 719.365.5745 to speak to a member of the care management team. Memorial Hospital strives to meet patients’ expectations for care and service in a consistent manner. Patients, or their personal representatives, have the right to submit a verbal or written complaint 24 hours a day.

What is Memorial Hospital Central?

Care management at Memorial Hospital Central is here for you. We work with you, the patient, and your family as an advocate during your hospital stay. Our team consists of Care Managers, Social Workers, and Care Coordinators. Our goal is to work with you, your support person and your health care team in developing a discharge plan so your ongoing care needs can be met when you leave the hospital. We strive to maintain community partnerships for the health and well-being of our patients.

Does UCHealth have telestroke?

UCHealth has a robust Telestroke program to help hospital ED physicians across the state of Colorado and southern Wyoming treat stroke patients in record time, saving every precious brain cell possible. Virtual Health allows neurology specialists to provide expert guidance to community hospital providers. These providers can now keep, and treat, many stroke patients they may not have been able to before.

Can family members order meals for patients?

Family members may order meals for a patient from outside the hospital. Some menu items may be restricted to adhere to a special diet ordered by the physician. The room service associate will help with menu selections.

What is the food and nutrition services group at University of Colorado Hospital?

The Food and Nutrition Services group at University of Colorado Hospital prepares fresh, delicious dishes for all our patients. We use healthy, fresh ingredients. We believe good food helps heal you.

What is UCHealth University of Colorado?

Top medical professionals, superior medicine and progressive change make UCHealth University of Colorado Hospital in metro Denver (UCH) one of the leading hospitals in the nation.

What is UCH in hospital?

University of Colorado Hospital’s (UCH) Office of Patient Representatives is available to assist you.

How to contact UCH?

You or your representative may submit a concern or complaint, verbally or in writing, to the UCH Patient Representative. The Patient Representative may be reached at 720.848.5277 from 8:00 a.m. to 4:30 p.m., Monday through Friday. On weekends or after hours, you may call the hospital operator at 720.848.0000 and ask for the hospital manager. You may contact the Patient Representative in writing at:

How to contact the Joint Commission?

If you have concerns over care or safety that are not resolved by the hospital to your satisfaction, the patient or patient’s representative may contact the Joint Commission at 1.800.994.6610. The Joint Commission can only evaluate complaint information in terms of its relevance to compliance with their standards. The Joint Commission complaint form can be found on the website at jointcommission.org.

How long does it take to resolve a complaint with the University of Colorado?

Once all necessary information is received, it may take up to 15 working days to provide a resolution to your complaint. If you are not satisfied with the outcome of your complaint review regarding care or treatment, you may refer the problem to the Chief Executive Officer (CEO) of University of Colorado Hospital. The CEO, or the CEO’s designee, may provide an additional review. Contact the Patient Representative at 720.848.5277 to request a CEO review. The CEO/designee will provide a response within 10 working days.

Is smoking allowed at UCHealth?

No other species is allowed on the premises of UCHealth and affiliated offsite locations. Smoke & tobacco free campus. Smoking and tobacco products of any kind are not permitted anywhere inside or on the grounds of University of Colorado Hospital and Anschutz Medical Campus.

What is UCHealth's mission?

Our mission is to store, protect and deliver accurate medical information to authorized users in support of UCHealth.

What is the phone number for the UT interpreting service?

Please call 719-365-8581 for information about interpretation and other language assistance services.

How long does it take to get a complaint from Memorial Hospital?

Complaints are received 24 hours a day at 719.365.5621. The Patient Representative will contact the patient within three (3) calendar days to acknowledge that it was received.

What is the phone number for Memorial Hospital?

Please call 719.365.5745 to speak to a member of the care management team. Memorial Hospital strives to meet patients’ expectations for care and service in a consistent manner. Patients, or their personal representatives, have the right to submit a verbal or written complaint 24 hours a day.

Is virtual urgent care covered by insurance?

Your Virtual Urgent Care visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.

Is Memorial Hospital part of UCHealth?

Memorial Hospital has been a proud part of UCHealth, a health care system recognized as a national leader in quality, research, and outcomes, since 2012. Our history as a health care destination in the Colorado Springs area goes back over a century, caring for generations of families like yours in the Pikes Peak region.

Does UCHealth have telestroke?

UCHealth has a robust Telestroke program to help hospital ED physicians across the state of Colorado and southern Wyoming treat stroke patients in record time, saving every precious brain cell possible. Virtual Health allows neurology specialists to provide expert guidance to community hospital providers. These providers can now keep, and treat, many stroke patients they may not have been able to before.

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eCheck-In Before Your Appointment

The paperwork you would normally fill out at an in-person office visit can now be done conveniently online through our eCheck-In process.

How to Complete eCheck-In

You can complete your eCheck-In up to seven days before your appointment.

My Health Connection

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We are providing vaccines to Colorado residents age 12 or older. Immunocompromised people can now get a third vaccine dose (booster), and booster shots are available for those in phases 1A and 1B.1 (high-priority groups, including health care workers, people age 70 and older and first responders) to give them an extra layer of protection

If you have a My Health Connection account, log in to schedule your COVID-19 vaccine appointment.

Virtual Urgent Care

Virtual Urgent Care is a safe and affordable option available 24/7 for COVID-19 and some conditions you would go to urgent care for. See a primary care provider or specialist from the comfort of your home through a Virtual Visit. Please call the clinic to schedule an appointment or to learn more.

Share your story

We are looking for UCHealth patients who are willing to share their stories publicly. If you’re interested in allowing UCHealth to share your story with others, please provide us with your information here.