university health services amherst patient portal

How do I login to the UMass Amherst patient portal?

You should not expect to receive a response to a Patient Portal message on weekends, holidays, or any other time the Health Center is closed. If you need immediate medical advice when the Health Center is closed, call our main number (413-542-2267) and follow the prompts to speak with an advice nurse. If you need urgent medical care, please ...

Who can use UMass Amherst UHS?

You should not expect to receive a response to a Patient Portal message on weekends, holidays, or any other time the Health Center is closed. If you need immediate medical advice when the Health Center is closed, call our main number (413-542-2267) and follow the prompts to speak with an advice nurse. If you need urgent medical care, please ...

How do I sign up for the UofM patient portal?

University Health Services is open by appointment, with precautions in place to protect the health of patients and staff. For general medicine appointments, call 413-577-5101. For same-day or next-day acute care appointments, please submit the …

Does UMass Amherst offer walk-in appointments?

The UMass Patient Portal pulls information from SPIRE, so if your information on the portal needs to be corrected, you can update your SPIRE information by following these steps. (Non-UMass-affiliated patients who do not have SPIRE accounts must contact UHS Patient Services at 413-577-5192 to correct their information.) Login to spire.umass.edu.

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Quick Links

For general medicine appointments, call 413-577-5101. For same-day or next-day acute care appointments, please submit the Minute Nurse Triage Form. If you need COVID-19 testing, you can pick up a self-test kit behind UHS or, if you are a symptomatic UMass student, you can get a rapid test outside the main entrance. In an emergency, call 911.​

Action Items for Using UHS

1. Make sure you are registered for the UMass Patient Portal. You will use the Patient Portal to submit important forms, securely communicate with our staff, and more. If you have trouble registering or accessing the portal, please review our FAQs or email uhsportalhelp@umass.edu.

How to confirm if you have an account on UMass?

One way to confirm if you already have an account on our portal or not would be to use the "Forgot Password" link. Enter in your email address. It needs to match what we have listed in our database for you. Typically this would be your UMass email address if you are a student or employee.

How to request a release of information from UHS?

You can use the Patient Portal to request that UHS send your medical records to you, another medical provider/facility/institution, or insurance company. Login to your account and click the "Forms" tab. Under Section A: UHS Forms, click "Release of Information UHS.". Complete and submit the Release of Information form.

What to do if you forgot your password on Medicat?

Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that. Pain! We know! Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen. If it’s entered incorrectly, you will at least get an error message. If that is the case…use the ‘Forgot Password’ link and an email will be sent to you from MedicatAutoResponse@medicat.com. Check your spam folder if you can’t find it.

Where to upload insurance card to UMass?

Enter your health insurance information, and upload a photo of the front and back of your insurance card, on the UMass Patient Portal under "Insurance."

What are the services offered at UMass?

We have a full-service pharmacy , laboratory, and radiology department on-site. Students can access specialty services that include eye care , acupuncture , physical therapy, a women's health clinic , transgender care , nutrition, and more. View a complete list of our services. For mental health care and counseling, visit the Center for Counseling and Psychological Health.

What is UHS in Amherst?

UHS serves UMass Amherst students, faculty and staff, along with their spouses, domestic partners and dependents. The US Fish & Wildlife Department's Region 5 employees are eligible to use UHS, through a cooperative agreement. Ill or injured visitors can be seen at UHS on a fee-for-service basis.

How to contact UMass nursing after hours?

After hours, call 413-577-5229 for health advice from a nurse.

When will a nurse review your information?

If received before 5 pm , a nurse will review the information you send and respond the same day by phone or secure message

Can you request a verification note for acute illness?

During the ongoing COVID-19 pandemic, verification of illness notes are not provided by University Health Services and should not be requested of students for acute illness. It is imperative that students with any symptoms of acute illness refrain from attending classes, for the health and safety of the campus. Students are not required to visit University Health Services except as needed to care for their illness, and should not be directed to any medical care facility for the purpose of obtaining a verification note.

Is UHS open by appointment?

UHS serves UMass Amherst students, faculty and staff, along with their spouses, domestic partners and dependents. We are open by appointment only. Due to COVID-19, we no longer offer walk-in care. In-person and telehealth appointments are available, including same-day appointments. Face coverings are required while at UHS.

What is the phone number for the Patient Portal?

If you have other problems with portal access, call the Patient Portal Help Desk at 734-615-0872 (7:30 am - 4 pm).

How long does it take to create a portal account for UHS?

If you plan to visit UHS in person, or if you recently visited: Follow instructions printed for you at check-out. Create your account within 30 days after receiving instructions.

How to get my MRN number?

Get your medical record number (MRN) and activation code by calling the Patient Portal Help Desk at 734-615-0872 (7:30 am - 4 pm). Then create your account at MyUofMHealth.org by clicking the blue "Sign Up Now" button.

How old do you have to be to get full access to a syringe?

For patients 18 years or older: Full access is available, and access must be granted by the patient

Can you cancel an appointment with an established provider?

Request an appointment, view and cancel appointments, or self- schedule with an established provider (a provider you have seen before in the same clinic, e.g. Medical Clinic or Gynecology and Sexual Health Clinic)

Do you have to be registered in the UHS electronic health record?

For all others: You must be registered as a patient in the UHS electronic health record (MiChart) in order to create a portal account.

What is proxy access in UHS?

One of the features of MyChart is Proxy Access. Obtaining access to another persons’ UHS MyChart account that is NOT their own is called Proxy Access.

Does UHS have a MyChart?

UHS is excited to offer you the enhanced MyChart patient portal experience to better manage your health! Please note, your UHS medical information for approximately the past 3 years only will be in your MyChart account. If you have questions about your prior medical history, please talk with your provider.