unity point methodist patient satisfaction report peoria

by Ms. Winnifred O'Hara 4 min read

UnityPoint Health - Peoria | Quality Reports

30 hours ago Simply download the PDF below and mail or fax your request to UnityPoint Health - Proctor Health Information Services Department. Patient Authorization for Release of Information Form; Mailing Address: UnityPoint Health - Proctor 5409 N. Knoxville Ave. Peoria, IL 61614 . Phone Number: 309-691-1047. Fax Number: 309-691-1025. Frequently Asked ... >> Go To The Portal


Why choose UnityPoint Health-Methodist?

Our commitment to patient satisfaction begins at our doors. At UnityPoint Health - Methodist, we offer free valet parking for patients and visitors. Plenty of surface parking is available at UnityPoint Health -Proctor and Pekin.

How do I request my medical records from UnityPoint?

For the convenience of our current and former patients, we are pleased to provide the ability to download forms you can use to request your medical records. Simply download the PDF below and mail or fax your request to UnityPoint Health - Proctor Health Information Services Department.

How are patient satisfaction surveys sent?

These surveys are sent randomly to patients who have used services from any area of the UnityPoint Health system including inpatient, outpatient, surgery, emergency department, home care, or clinics. Your satisfaction feedback is collected and tabulated then sent to our clinics, hospitals and home care staff.

MyUnityPoint

MyUnityPoint is a secure patient website that allows you to access your health information from hospital stays online. Since MyUnityPoint is web-based, you can log in at any time, any place.

Request Medical Records

For the convenience of our current and former patients, we are pleased to provide the ability to download forms you can use to request your medical records.

Frequently Asked Questions

Records are retained for 25 years (hospital) and 10 years (medical offices).

Your Satisfaction is Key to Delivering Quality Health Care

Our ability to surround you with a team of compassionate doctors, nurses, and staff and to be able to talk with you in the clinic, hospital or home, is key to your satisfaction. This means that we depend on information provided by you to help us know that we are, in fact, reaching our goal of "the best outcome for every patient, every time."

About the Reports

When you choose a report, we link you straight to the results of the survey questions required by the Federal Government. We do this to show that we do not change the data in any way. The information here is limited because it only shows your answers to the "how often" questions. It does not include any comments you may have made.

How Information is Collected

At UnityPoint Health we want you to be more and more satisfied with our services. To measure your satisfaction, UnityPoint Health uses experts in customer service testing to manage research surveys.

How We Measure Quality

The Federal Government requires we ask you certain questions in our survey. Many of those questions are asked in a way that measure our consistency; the words used are "how often did." and you are able to answer with: always, usually, sometimes and never.

How to contact a patient advocate?

If your concern is not resolved, please contact our Patient Advocate at 309-672-5529. You will receive a response within 24 hours after your call is received. You may also contact Customer Relations at 309-671-8209.

What is the phone number for the Patient Advocate?

Additionally, the Patient Advocate's office 309-672-5529 appreciates hearing about your positive experiences and/or your suggestions and will communicate these to the appropriate individuals.

Overview

UnityPoint Health-Peoria in Peoria, IL is rated high performing in 5 adult procedures and conditions. It is a general medical and surgical facility.

Doctors at UnityPoint Health-Peoria

U.S. News has extensive information in each doctor's profile to help you find the best one for you.

Rankings & Ratings

To help patients decide where to receive care, U.S. News generates hospital rankings by evaluating data on nearly 5,000 hospitals. To be nationally ranked in a specialty, a hospital must excel in caring for the sickest, most medically complex patients.

Patient Experience

Scores are based on surveys taken from this hospital’s inpatients after they were discharged inquiring about different aspects of their stay. The scores are not used in the Best Hospitals rankings.

Health Equity

Health equity, according to the World Health Organization, is the absence of unjust and avoidable differences among groups of people, regardless of social, economic or demographic identification. U.S. News evaluates hospital performance in health equity by analyzing data on various dimensions of equity for historically underserved patients.

Help Improve Healthgrades

Does UNITY POINT HEALTH METHODIST PEORIA offer appointments outside of business hours?

Be the first to leave a review

I know Dr. Voris as a Hospitalist at Unity Point. He is very thorough and has an excellent bedside manner. He provides needed education and is very respectful. He cares about patients and their families. I am not a fan of the Hospitalist program but he could change my opinion. I would seek care from him as an internet if I was seeking a doctor.

Your Satisfaction Is Key to Delivering Quality Health Care

  • Our ability to surround you with a team of compassionate doctors, nurses, and staff and to be able to talk with you in the clinic, hospital or home, is key to your satisfaction. This means that we depend on information provided by you to help us know that we are, in fact, reaching our goal of "the best outcome for every patient, every time."
See more on unitypoint.org

About The Reports

  • When you choose a report, we link you straight to the results of the survey questions required by the Federal Government. We do this to show that we do not change the data in any way. The information here is limited because it only shows your answers to the "how often" questions. It does not include any comments you may have made. Comments made by patients and the extr…
See more on unitypoint.org

How Information Is Collected

  • At UnityPoint Health we want you to be more and more satisfied with our services. To measure your satisfaction, UnityPoint Health uses experts in customer service testing to manage research surveys. These surveys are sent randomly to patients who have used services from any area of the UnityPoint Health system including inpatient, outpatient, surge...
See more on unitypoint.org

How We Measure Quality

  • The Federal Government requires we ask you certain questions in our survey. Many of those questions are asked in a way that measure ourconsistency; the words used are "how often did." and you are able to answer with: always, usually, sometimes and never. Although these questions show us how often our staff performs certain tasks, they do not measure the qualityof our care. …
See more on unitypoint.org