umass hospital patient portal

How do I contact UMass Memorial Health MyChart patient support?

Call the UMass Memorial Health myChart patient support line at 855-UMass-MD or email mychartsupport@umassmemorial.org . You may also speak to any member of your care team at your provider’s office.

What is the UMass Memorial Medical Center/UMass Memorial Medical Group billing policy?

When you pay your UMass Memorial Medical Center or UMass Memorial Medical Group bill within 14 days of receiving your first billing statement, we will automatically take 20 percent off your balance when you use our online payment system.

When can I Opt Out of the UMass student health plan?

Student Health Benefit Plan (SHBP) Waiver: The SHBP waiver is now available. Submit the waiver by September 19 to opt out of the UMass Student health insurance. Due to the high volume of waivers received at this time, processing is taking longer than usual.

How many bills do you get for outpatients at UMass?

If you are seen at a hospital outpatient site, you may receive two bills – one from the Medical Center, and one from the doctor (UMass Memorial Medical Group or other providers). The Medical Center hospital bill includes charges that cover the costs of running the site and tests that you may need.

How many bills do you get if you are seen at a hospital?

If you are seen at a hospital outpatient site, you may receive two bills – one from the Medical Center, and one from the doctor (UMass Memorial Medical Group or other providers).

Virtual Visits Now Available

Connecting UMass Memorial patients and providers, virtually anywhere. Visits available for most outpatient clinics/offices. Learn more.

Schedule Your Appointment Online Today

Online scheduling now available for select providers including pediatrics, primary care, OB/GYN, ophthalmology and many specialties. Schedule online or call 855-UMASS-MD to schedule your appointment today.

Find a Doctor

Our skilled staff is happy to help you find the right doctor at a location convenient to you. You can also use our online Find a Doctor 24 hours a day.

Urgent Care

Need care now? For minor illnesses and injuries, urgent care is a convenient option when your primary care physician is unavailable. See locations and hours.

Interpreter Services

Medical interpreters for patients and families who want to receive health information in a language other than English, including American Sign Language, are available. Call Today (voice) or 774-441-8138 (TTY).

What to Bring to Your Appointment

Please bring a government-issued picture ID to each visit for patient identification purposes. Acceptable forms of identification include: Driver's license, passport, government issued identification card or an immigration identification document with patient's picture, name and date of birth.