tristaràshlandcity.com/patient-portal

What is the Tol patient portal (TriCare Online)?

The TOL Patient Portal (also referred to as "TRICARE Online" or "TOL") is the current secure patient portal that gives registered users access to online health care information and services at military hospitals and clinics. When you register on the TOL Patient Portal, you can: Review and download personal health information

What is the patient portal at Trinity Health?

As the region’s leader in healthcare information technology, Trinity Health is pleased to offer this patient portal as a quick and easy way to access your health information online. Our secure internet portal lets you view your medications, check test results, and request appointments with your provider.

How do I get access to my Patient Portal?

You will need to register your email with CityMD and become web-enabled to gain access to your patient portal. Contact our Aftercare Department at 855-624-8963, and please dial "1" from the menu options. Can’t access your Portal account? Please visit Patient Portal (athenahealth.com) to reset your password or call our Aftercare Department.

What is the new MHS Genesis patient portal?

MHS GENESIS is the new secure patient portal for TRICARE. It will eventually deploy to all military medical and dental facilities worldwide and replace the TOL Patient Portal.

First Time?

Sign into our patient portal to access your health records and keep up with your appointments.

Already Registered?

If you are registered please click on the log in below. Be aware you may have an account already registered by our staff.

Proxy form

Download the proxy below to help love ones with their patient portal and medical record information.

What is the Portal?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere with an Internet connection. Using a secure username and password, patients can view health information.

What can I view in the Portal?

CityMD Patient portal allows you to view, download, and print your test results.

How to create a new Portal account?

You will need to register your email with CityMD and become web-enabled to gain access to your patient portal. Contact our Aftercare Department at 844-824-8963, and please dial "1" from the menu options.

Can I communicate with CityMD through the Portal?

Currently you are unable to communicate with CityMD staff through our portal, for any additional questions please call our Aftercare Department.

Can I pay my bill through the Portal?

Currently we do not accept any payments through our patient portal but you can pay online at http://www.citymd.com/paymybill or for any billing related questions call 516-453-5640 (Mon-Fri 9am to 5pm).

How do I access my lab test results?

Lab results are delivered to your patient portal account. Log in or register online. Please wait at least seven to ten days after your visit to view your lab results online.

My lab results have not been posted and more than two weeks have passed. What should I do?

In most cases, lab test results delivery times should not exceed two weeks. The most common reason for delay in receiving results is inaccurate or out-of-date personal information on record.

How can I create a Portal account?

To create an account, you’ll need to visit our website: https://portal.tchealth.org.

What if I cannot connect to my Personal Health Information?

If you’re unable to connect to your Personal Health Information you may need to:

Patient Portal Documentation

The Welcome to Patient Portal document (PDF): Has some basic information, and also samples some of the FAQs.

What is the patient portal?

The patient portal is designed for routine health management. It should not be used for emergency related questions. If you have an emergency or other urgent matter, call 911 or proceed immediately to the Trinity Emergency/Trauma Center.

Is Patient Portal password protected?

The Patient Portal is password protected, and all messages are encrypted to ensure security. No one will be able to view your health information except you or someone you have authorized, and your care team.

TOL Secure Patient Portal

The TOL Patient Portal (also referred to as "TRICARE Online" or "TOL") is the current secure patient portal that gives registered users access to online health care information and services at military hospitals and clinics.

MHS GENESIS Patient Portal

MHS GENESIS is the new secure patient portal for TRICARE. It will eventually deploy to all military medical and dental facilities worldwide and replace the TOL Patient Portal.

Using MHS GENESIS and TOL Together

If you’re already a registered user on the TOL Secure Patient Portal, MHS GENESIS works much the same way.

Log in to your Secure Patient Portal

If your military hospital or clinic uses TOL, click here to log in: >>TRICARE Online