thomas hunter and cottle patient portal

What do I do if I’m having issues with my Patient Portal?

If you’re having issues locating your patient portal, the portal locator will help you find it. If you’re having issues logging into your patient portal, please contact your medical provider’s office for support. How do I get technical support? You will need to contact your medical provider’s office for any technical issues.

How do I sign up for a portal for hospital visits?

Most locations have two different portals: one is for your hospital visit information, and the other contains information from office visits with your doctor. Follow these steps to sign up: To sign up for a portal for your hospital visits, go to any registration desk in your local Ascension hospital.

How do I change or Reset my Patient Portal password?

Please contact your medical provider’s office for instructions on how to change or reset your patient portal password. Once you can log in to your patient portal, you’ll be able to make changes to your security question or access code.

Why am I not receiving emails from patient portal?

Are Patient Portal emails being received? It has been known that spam blocking software used by email providers such as AOL and Netzero may be blocking legitimate emails. To ensure that you are receiving Patient Portal emails please do the following: Add NextMD.com to your contact list, address list, safe list, or "Do Not Block" list.

How long does a portal password last?

Temporary passwords are only available for 72 hours. If this password expires, you will need to request a password reset by emailing one of our Portal Support Advocates at

How to refill a pocket patient?

On the PocketPatient app, from the home screen, choose the “Request Refill” option. From here you can choose the medication you wish to have refilled and choose “Next”. The request will be sent to your provider.

How to reset password on PocketPatient?

There are a few different ways you can reset your password. 1. Click on your name at the top right-hand corner and choose the “Reset Password” option. 2. If you are using the PocketPatient app, click the “Home” button at the bottom of the screen and choose the “Change Password” option. 3.

How long does it take for a medical emergency to respond to a secure message?

Our team responds to secure messages within 48 hours during normal business hours. If this is a medical emergency, please do not send a message via the patient portal, but instead, call 911 or contact us directly at

How long does it take to get a medical record?

Please keep in mind that it could take 30 days to complete medical record requests.

Is testing included in PHI?

Your most recent appointments will be available in the portal. Please see how to access medical records FAQ ( Is there a such FAQ). However, testing is not included. If there are additional records needed, you may complete an online PHI form to request records by clicking on the link below.

Can you request an appointment on PocketPatient?

At this time, if you are using the PocketPatient app on your phone, you will not be able to request an appointment. This can only be done on the web.

What do you do if you are an authorized caregiver?

If you are an authorized caregiver that needs help accessing a family member’s account, you will need to contact that family member’s medical provider for support.

What to do if you have issues logging into your patient portal?

If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.

Can you use a portal locator on a patient portal?

Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.