sylvan lakes family physicians patient portal

What is a patient portal?

The Patient Portal is a secure website designed for you, the patient, to have access to your medical information.

How to view health information for a relation that is not listed?

If you wish to view health information for a relation that is not listed, you must receive consent from the patient and request access form the clinic. The clinic will have the proper consent forms that must be signed to allow access.

Can you edit your personal information on the patient portal?

You cannot edit your personal information in the Patient Portal. When booking an appointment after you have selected the date, time and reason for the appointment, please make sure to click the green book it button. If you do not click this button the computer will not save the appointment.

How to request family access to MyWVUChart?

For parents or caregivers who need proxy access to a patient’s MyWVUChart account (including children up to age 18), please inquire at your primary care provider’s office or make the request via your MyWVUChart account by clicking “Request Family Access” under “Messaging.”

Is MyWVUChart a complete electronic health record?

Please note: Information stored in MyWVUChart is not your complete electronic health record. Learn more about how to request your complete medical record or call the Health Information Management Department at 304-598-4109.

Does MyWVUChart have a password?

We afford the same degree of confidentiality to medical information stored on MyWVUChart as is given to medical information stored by WVU Medicine in any other medium. Firewall, passwords, encryption, and secure activation codes are used to safeguard your information. Unlike conventional email, all MyWVUChart messaging is done while you are securely logged on to the system.