studies have shown that bedside report increases patient satisfaction

by Shany Sawayn 7 min read

Improving patient satisfaction with nursing …

3 hours ago  · A five-item questionnaire which is supposed to measure nurses’ satisfaction with bedside reporting. The study indicates that bedside reporting results in the satisfaction of nurses; moreover, it increases the amount of time spent on patient care: Level Three: Laws, D. & Amato, S. (2010). Incorporating bedside reporting into change-of-shift report. >> Go To The Portal


Bedside report is an evidence-based practice; it is described extensively in the literature as a strategy to improve communication, and ultimately patient care. The literature overwhelmingly supports that bedside report increases patient outcomes and patient and nurse satisfaction by establishing trust, enhancing communication, and facilitating information sharing with nurses, patients, and their families; thus, patients feel that they are actively involved in their care [2,3]. The literature suggests that there is a link between bedside report and Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, specifically, the communication dimension. The communication dimension for patient satisfaction includes patient communication with nurses and other providers delivering care. Patients feel that the staff were respectful to them and worked better as a team when they participated in the plan of care.

Full Answer

Why is bedside reporting important?

  • “…improves time, and overall patient safety”
  • “… we were able to address a neuro status that had changed from report to the bedside”
  • “I like it and we may want to expand and do NIH at bedside at BSR”
  • “…it is nice to have eyes on all my patients and we can check orders are done.”

Does bedside report reduce falls?

Bedside shift reports are viewed as an opportunity to reduce errors and important to ensure communication between nurses and communication. Models of bedside report incorporating the patient into the triad have been shown to increase patient engagement and enhance caregiver support and education.

Why is bedside shift report?

Shift report, when completed at the patient bedside, allows the nurse to visualize and assess the patient and the environment, as well as communicate with and involve the patient in the plan of care. Bedside shift report (BSR) enables accurate and timely communication between nurses, includes the patient in care, and is paramount to the delivery of safe, high quality care.

How are hospitals improving patient satisfaction?

Implement These Solutions

  1. Meet Expectations. Understand what patients expect of their visit; some patients are looking for information, while others need assurance or a specific action.
  2. Devote Quality Time. Patient satisfaction rates are directly related to the length of one-on-one time physicians spend with a patient during each visit.
  3. Improve Appearances. ...
  4. Raise Perceptions. ...

More items...

Does bedside report improve patient outcomes?

In Brief. Nurse-to-nurse reporting by the patient's side improves care satisfaction and increases teambuilding among staff. The benefits of bedside reporting include patients' increased knowledge of their condition and treatment, improved patient and family satisfaction, and increased teambuilding between staff.

What is the importance of bedside report?

Bedside shift reports are viewed as an opportunity to reduce errors and important to ensure communication between nurses and communication. Models of bedside report incorporating the patient into the triad have been shown to increase patient engagement and enhance caregiver support and education.

What are the benefits of bedside handover?

A real safety benefit of bedside handover is the fact that visualising the patient may prompt nurses to recall important information that should be handed over and it may also trigger oncoming staff to ask additional questions. Further, patients have the opportunity to clarify content.

Is bedside report evidence-based?

Evidence demonstrates bedside shift report is considered best practice when using standardized reporting tools/formatting. Patient safety can be improved by implementing evidence-based transfer of care at the bedside.

What is a bedside report?

By definition, a BSR is the change-of-shift report between the offgoing nurse and the oncoming nurse that takes place at the bedside. This makes patients a part of the process in the delivery of care.

How do I improve my bedside handover?

Yet a simple strategy to improve communication is to bring the report to the patient's bedside. This facilitates earlier connection between the oncoming nurse and the patient and presents an opportunity for the patient to ask questions and clarify information with both nurses.

Why bedside handover is an expectation in contemporary care?

Bedside handover is based on patient-centred care, where patients participate in communicating relevant and timely information for care planning. Patient input reduces care fragmentation, miscommunication-related adverse events, readmissions, duplication of services and enhances satisfaction and continuity of care.

What is bedside report nursing?

Bedside shift reports are the essential transmission of patient information between incoming and outgoing nurses in a patient care setting. This nursing communication provides for the continuity of safe and effective medical care and prevents medical errors.

Why is shift report important in nursing?

Most importantly, communication supports the foundation of patient care. So, hand-off reporting during shift change is a critical process that is crucial in protecting a patient's safety. Throughout the hand-off report, it is vital to provide accurate, up-to-date, and pertinent information to the oncoming nurse.

Is bedside shift report a Hipaa violation?

Bedside report in a roomful of other patients IS a violation of HIPAA guidelines because it gives detailed information about a patient's diagnosis, treatment, and plan of care while it is linked to a specific patient name.

Why should the registered nurse practicing bedside nursing be concerned about research for the delivery of quality nursing care?

Why should the registered nurse practicing nursing at the bedside be concerned about research for the delivery of quality nursing care? A. Research provides the nurse with knowledge needed to make sound clinical decisions.