sticomputer patient login

How do I Make my patientportal successful?

The success of your PatientPortal will be determined by the amount of commitment you put forth in designing and planning for its release, as well as the effort you exert to promote it. Read about where to start with this process in this customer profile.

How do I log in to my Chartmaker patient portal?

Open a new browser window, now either click a link that your practice sent you (the one you want to log in to) or type chartmakerpatientportal.com, enter your appropriate username and password and you should be able to login to the practice of your choice.

How do I Reset my patient’s password?

Patients have the ability to reset their password in one of two ways. If they know their password, they can reset it by going to “My Account” after logging into the Portal. If they do not know their password, they can click “Forgot Password?” from the login page.

How is the success of a patient portal determined?

The success of your PatientPortal will be determined by the amount of commitment you put forth in designing and planning for its release, as well as the effort you exert to promote it.

How to stop lab results from being uploaded to patient portal?

To do so, open the patient’s account in Practice Manager through the Patient tab. Then click “Patient Portal” and check the box for “Suspend export on note signing” and then “OK” . Alternatively, this can be done through Clinical by opening the patient’s chart and clicking the “Patient Portal” icon from the bottom of the Face Sheet. This will also stop the automatic upload of Clinical Summary information as well.

How to reset patient password in a syslog?

If they know their password, they can reset it by going to “My Account” after logging into the Portal. If they do not know their password, they can click “Forgot Password?” from the login page. They will be prompted to enter the answer to the Security Question they set up during registration. If the patient does not know the answer to their Security Question then they will need to contact the Administrator at your practice. Administrators can reset passwords from the Admin console (Patients page). Currently usernames cannot be reset. If the patient forgot their username, the Administrator can look it up through the Patients page on the Portal.

What is clinical summary?

For Clinical Summaries, this includes patient name, chart number, gender, date of birth, address, phone numbers, race, ethnicity, preferred language, allergies, immunizations, medications, problems (diagnoses), procedures, reason for referral, results, social status and vitals. Chief complaint, cognitive status, functional status, instructions, and plan of care (which contains sections for: educational materials, future appointment dates, pending in house lab orders, and off-site orders) are also included but only if documented through a properly configured template tool (corresponding “button” or checklist).

What browsers support portals?

Any browser (Chrome, Mozilla, etc.) will support our portal website. However, if you’re using a version of Internet Explorer below version 8, you may not be able to view your health information effectively. So we do recommend Internet Explorer 8 or higher.

Can you reauthorize a patient on a patient portal?

Yes, as long as the PatientPortal button is yellow, you can re-authorize them as many times as you want if you are authorizing by email. You can also re-authorize patients using the manual printed instructions feature but in this case, you will have to decide the safest way to get them access to their secure login instructions if they are not physically in your office .

Does the patient portal receive demographic updates?

Demographic information is only updated if one of the 3 document types (Clinical Summary, Lab Result, or Scan) is sent to the PatientPortal. If no document is sent, then the PatientPortal will not receive any demographic updates, even if the information was modified in Practice Manager/Clinical.

What is telemedicine solution?

Our Telemedicine Solution offers the top level of privacy and security with state of the art security and encryption protocols to assure that data integrity and privacy is maintained. Our solution complies with HIPAA, GDPR, PHIPA/PIPEDA, & HITECH requirements.

Can you see STI on EMR?

STI offers a telemedicine option that works with the ChartMaker Clinical EMR. It allows you to see both your patient and their medical chart on the same workstation monitor concurrently. You can view the patient while entering findings into their chart. Your patient will see you, but not you’re chart notes. This module uses a HIPAA compliant communication protocol with data encryption to assure that data integrity and privacy is maintained. It captures patient telemedicine consent, and automatically monitors and records your date, time online, and duration with the patient (all necessary for insurance payment qualification).

Can you chat with a patient?

With live chat you can simply and easily communicate with a patient by text, even while you are on a call with a different patient. Live chat is also a great compliment to audio and video.

Welcome

Welcome to our online remote support and collaboration portal. The following options allow you to connect to a session.

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Videos

Learn the basics of navigating ChartMaker® Clinical EHR and creating your first chart note.

Downloads

For more information and training materials, visit our Mobile App resource page.