st. joseph mercy customer service patient portal

Why choose Saint Joseph Mercy Health System?

St. Joseph Mercy Oakland receives patient safety A grade; St. Joseph Mercy Chelsea receives patient safety A grade; St. Joseph Mercy Ann Arbor and St. Mary Mercy Livonia appoint new chief nursing officers; Three Saint Joseph Mercy Health System hospitals recognized for …

How do I contact Mercy Health customer service?

Saint Joseph Mercy Health System is a health care organization serving six counties in southeast Michigan including Livingston, Macomb, Oakland, Washtenaw and Wayne.

How do I contact the patient portal support center?

At Saint Joseph Mercy Health System, your health care is our top priority and we want your stay with us to be as comfortable as possible. Our doctors, nurses technicians and other employees are dedicated to providing you with the best medical care and treatments. Here, you can view our patient information guide and learn about services that are ...

What is the MyChart patient portal?

For technical questions and support, contact our patient portal support center at 989-907-8982. Please leave your name, number and brief description of your patient portal issue or question, and we will return your call as soon as possible. Support is available Monday through Friday, from 7 …

Assistance Throughout Your Experience

At Saint Joseph Mercy Health System, your health care is our top priority and we want your stay with us to be as comfortable as possible. Our doctors, nurses technicians and other employees are dedicated to providing you with the best medical care and treatments.

Patient Right and Responsibilities

We strongly encourage our patients to read and exercise their rights and responsibilities. Please help us help you by letting us know if you have a special need or personal accommodation request.

How to create a follow my health account?

Registering and creating a FollowMyHealth account is easy, just follow these simple steps: 1 Download and print the FollowMyHealth form ( Proxy form) 2 Follow the instructions on the form, filling it out completely 3 Don’t forget to sign and date it at the bottom 4 Return the completed form to your physician 5 For access to hospital visits, please bring form to the hospital’s Registration department to be forwarded to the appropriate personnel 6 ID is required when you submit your form 7 Once you have submitted the patient user agreement form and a healthcare provider has entered your information, you will receive an email from noreply@followmyhealth.com with a registration link. Click on that link. 8 You will be asked to enter an Invite Code to verify your identity. This is your 4-digit birth year. 9 Create your portal login with a unique username and password. 10 Enter the invitation code provided to you by your healthcare provider and click "Agree” to the release of information. 11 You will receive two emails: one welcoming you to FollowMyHealth and one confirming your connections with St. Mary’s of Michigan or St. Joseph Health System. You will then have complete and secure access to FollowMyHealth and your personal health information.

What is the right to have dignity?

Respect and Dignity: You have the right to have your dignity as an individual human being recognized and respected. Your cultural and spiritual beliefs, values, traditions and rituals are held in reverence, and to the extent possible, are integrated into your care.

How to contact FollowMyHealth?

For technical questions and support, contact our patient portal support center at 989-907-8982.

What is caregiver identity?

Caregiver Identity: You are entitled to know who is responsible for and who is providing your direct care, are entitled to receive information concerning your continuing health needs and alternatives for meeting those needs, and to be involved your care and discharge planning, if appropriate.

What is the right to be free from restraints?

You have the right to be free from restraints unless it is necessary to protect you or others. Pain Management: You have the right to have your pain managed. Consent and Refusal: You are entitled to refuse treatment to the extent provided by law and to be informed of the consequences of that refusal.

What is the responsibility of a medical practitioner?

You have the responsibility to provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications , and other matters relating to your health. You have the responsibility to report unexpected changes in your condition to the responsible practitioner. You are responsible for making it known whether you clearly comprehend a contemplated course of action and what is expected of you.