st joes family care patient portal

How is St Joseph Healthcare protecting my health information?

At St. Joseph Healthcare, we’re always working to make sure your medical records are secure and confidential, yet easily accessible when you need them. Learn more about how we’re protecting your health information. Save time by conveniently accessing MyChart.

How do I contact technical support for the patient portal?

Technical assistance is available 24 hours a day, seven days a week, (844) 274-8497. Technical support staff can help locate the invitation, provide assistance enrolling, logging in and navigating within My Portal (Patient Portal); however they are unable to assist with clinical questions.

What can I do within my portal (patient portal) account?

Within your My Portal (Patient Portal) account, you will be able to do the following: How can I create an account? At your next visit, tell the staff you would like to have My Portal (Patient Portal) account. The staff will request your email address, and may have you complete a consent form.

What is a patient portal?

My Portal (Patient Portal) is a website that allows you a convenient and secure way to view portions of your medical records and in some locations communicate with participating provider’s health care team. Within your My Portal (Patient Portal) account, you will be able to do the following:

What to do if you don't receive an invitation to my portal?

If you do not receive an invitation please contact the Medical Records Department. This web based tool may be in addition to online patient access offered by your doctor’s office.

What is the phone number for SJPN?

For any assistance with accessing My Care Connection for your SJPN records, including password resets or technical support please call our support center at 1.877.621.8014. Please do not call your primary care physician.

How to contact my care connection?

For My Care Connection, call 1-877-621-8014 to be directed to the appropriate person to assist you.

How to reset my health password?

Click the "Forgot password" link on the sign-in page to reset your password. You will be prompted to answer the security question that you set up when you signed up for your account. If you need further assistance, contact toll-free My Health Customer Support for technical support, including password resets.

Who owns my health records?

My Health Records and My Care Connection are owned and operated by Saint Joseph Health System and Cerner Corporation. They are fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by My Health Records or My Care Connection.

Does Saint Joseph Health System have online medical records?

Saint Joseph Health System offers several online tools that make accessing your medical record and managing your healthcare easier.

Can you access your patient record if your identity is verified?

Once your identity is verified, you'll be able to access your patient record.

What is a patient portal?

What is the patient portal? The patient portal is a website that allows you a convenient and secure way to view portions of your medical records and in some locations communicate with participating provider’s health care team. Within your portal, you will be able to do the following: View summaries of your electronic health record.

How old do you have to be to have a Dignity Health portal?

Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a portal with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age. For a dependent adult, they will need to sign a release, or you will need to provide a copy of the Medical Durable Power of Attorney before an account can be created for the dependent adult.